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Go Back   Hummer Forums by Elcova > Hummer H2 Discussion Forums > General H2 Discussion

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Old 07-18-2003, 01:38 AM
maybe some day... maybe some day... is offline
 
Join Date: Apr 2003
Posts: 154
maybe some day... is off the scale
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<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Arizona Hummerboy:
The problem with my Dealer Ship is the service adviser that I have to work with.
I am to the point were I just dont know what to do. For a 70,000 Hummer I shoud be treated better.<HR></BLOCKQUOTE>

Step 1: your salesman
Step 2: the sales/general manager
Step 3: the zone service rep

I had an experience many years ago with a GM service manager jerking me around - one of the wrench monkeys cost me an engine and the service manager didn't want it coming out of his department or something. He sat on the paperwork for my claim with GM for re-imbursement until I pursued it from the other direction - starting at GM and working back down the food chain to him. I got what I needed. Guy was such a jerk - when I finally got a copy of the paperwork - he had written on it "recommend no assistance" to cover himself.
Document everything, be calm and reasonable at all times, document everything, complain to upper management everytime you are not satisfied, don't forget to document everything - once things reach a certain point stop using the telephone and switch to certified letters and insist on written responses not verbal promises. Oh yeah one more thing - document everything.
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