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#18
01-20-2006, 03:33 PM
Hummer Authority
Join Date: Jan 2006
Location: Staind.com
Posts: 1,239
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">just wait till you get your Customer service survey.... then you can get some payback </div></BLOCKQUOTE>
My buddy was a GM mechanic until a few months ago (now jaguar - rover). He was telling me how a less than perfect score on the survey really hurts the dealership. That's why the dealership sometimes sends you little notes almost begging you to give 100% satisfied scores.
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