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Go Back   Hummer Forums by Elcova > Hummer H2 Discussion Forums > Technical Discussion and Customizing your H2

 
 
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  #24  
Old 02-23-2005, 05:03 AM
Induction Concepts Induction Concepts is offline
 
Join Date: Feb 2005
Location: Pryor, OK
Posts: 56
Induction Concepts is off the scale
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The Black GT is mine, the truck was mine. The rest (Bullitt, red GT, Mach 1, '01 Cobra, '03 Cobra, '05 GT, '99 Cobra, etc.) are customer cars.

Yes, I've spent three years on R&D, instead of rushing a product out the door for the customers to find the problems for us, in order to make a quick buck. Yes, I have only been doing turbos for 3 years. I'm a quick study, what can I say. When you love something, you tend to pick it up very easily. I am one of the few fortunate enough to find, and do, what I love for a living.

I didn't know how to TIG weld before I started this either...any kind of welding for that matter, but that doesn't seem to make much of a difference now, does it? I've had guys that have been welding for 20 years, brag on my TIG welding (stainless and aluminum). The guys from ProCharger even complimented us on the design and quality at a recent event. We are currently featured in the April 2005 issue of Muscle Mustangs and Fast Fords (p90 - "Sideways At Any Speed").

Rodsbyrad was just a site I put up when I was building the truck, before Induction Concepts. It was mainly to show the progress on the truck. I let the domain expire a long time ago.

I am here (this company) because I went through the same things that every turbo kit customer has went through. That is what inspired me to do this. All of the horror stories, people paying for kits, then the company not answering the phones or returning emails (Incon, TDC, Innovative Turbo Solutions (ITS), etc.), shipping kits that were missing half the parts and the other half were wrong or didn't fit, practically non-existent quality control, horrible customer service, selling 'kits' that you end up spending another $2000-3000 in order to get the parts it should have included, in order to get to the power level you thought you were getting, in the first place, etc. What appalled me was the fact that all of this was the 'norm' and customers just accepted most of these things. I have several customers now who also experienced this first hand, a couple that actually paid for kits and never got them (TDC, ITS). Anyone who has researched a turbo kit at all, knows exactly what I'm talking about.

I talked to the companies, talked to their customers, did the research, and ended up buying a used Incon kit because it was the only kit that I knew for sure that I could get all the parts and components to.

After going through all of this, I thought I could do a better job. I know I'm not the first guy that saw a problem and started his own business to improve the product/industry.

I didn't like calling a turbo kit maker, asking questions on the phone and being treated like I was wasting their time, they were in a hurry, or that they had bigger fish to fry than to mess with me. Same thing for responding to emails. When I am excited about a product, and take my time to send an email to a manufacturer to ask them about their product, I don't want to wait a week for a response. Hell, by then I've already moved on and found another solution. I frequently spend 45mins - 2 hours on the phone with a customer, making sure that all of their questions are answered completely. After all, it's a pretty large purchase and I want to not only answer all of their questions, but ensure that our products match up to their goals. If someone calls and they are only wanting 500hp, I will recommend they go with a supercharger, nitrous or maybe even an lower priced single turbo kit, in fact I have sent PTK many customers for this very reason. If that is their goal, our product is just not cost effective for that horsepower level. Sure, I may lose a few sales, but I sleep well at night.

Instead of searching for old information, back before I even got into this, try searching for some relevant information. It sounds like you are only out to bash. Search on "Induction Concepts" and see what you find. Look on our site, in our forums, see what the visitors there have to say. We were the FIRST aftermarket manufacturer...not just turbos, all of the automotive aftermarket, to have our own forums, where the visitors and potential customers could talk directly with the company, ask questions, get answers and take an active role in the development of THEIR product.

You can bash all you want, but there is no substance to it. We have a product that is unrivaled in quality, craftsmanship, design, and it includes excellent customer service. What more could you want?
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Rad Craig,
Induction Concepts
High Performance, Twin Turbo Systems
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