Prospective H3 owner

[Mr Hank]

Hey Judith,
You are experiencing a typical american car buying experince. Salespeople at US car dealerships are notoriusly unqualified to sell even the vehicles at the dealerships where they work. This is basically the result of "wild deal cuttiing" and all of the blah blah blah advertising about how far you'll be able to buy their car under cost. (not to mention high employee turnover).I had called my Hummer dealer about 3 times to get info and experienced the same thing. In fact I called about an H3 that I wanted and was told 8 weeks to get when in fact it was actually sitting on the lot two days later when I went in a bought it. I purchased my vehicle last Sunday. Monday morning I found out the spare keys they gave me were for another Hummer (I live 60 miles away from the dealership). So I took another drive over to dealer get my spare key which the sales guy told me he had when he didn't. They cut me another key while they searched for the remote and promised to mail it to me. Monday afternoon I got a call from the dealership telling me that they forgot to inspect the car before I took it and asked me to drive it back over again to have it certified. Today is Thursday they were nice enough to give me a loaner car while they certified the hummer. The end result is that this will be my 3rd 120 mile round trip to dealer since buying my car Sunday.

My 2 previous car purchases were a Land Rover and an Acura. Not because they were better cars but because they were 10 times more knowlegable about what they were selling and could answer any question (including financing and warranty) about the vehicle they were selling.

If you want an H3, do your research on the internet, walk in and politely hammer them.

As everybody already knows GM is in deep financial trouble and if any of the US manufacturers want to survive they better pull it together FAST on the sales end.