Dealer broke my quarter panel window....

[ree]

Originally Posted by PhilD

I do wonder though if when you complain about the service dept, if they will treat you as well as they could next time. Considering you have technically complained about them in the past by not giving them Completely Saitsified on the survey...

IMO, mistakes happen. They own up and fix it, then they get more chances, and you stand a good chance of having success in future visits.

But if they hem and haw and avoid owning up to them, it doesn't matter if they eventually do correct the issue. It's going to happen again and again. The culture of the place is simply one that has no "self-esteem."

You're either going to get continued crappy service from them, or worse, poorer service in retailiation for ruining their cushy little scam world where they get away with doing shoddy work.

I want neither more crappy service nor retaliation. It's a no win situation.

Too bad I'll soon be moving back to the town where there's only crappy HUMMER dealer within 250 miles.

Shrek,
Get in their face about it with the manager. Things don't change unless you call people out on it. If they own up, give them another chance. If they don't, you've got nothing to lose by dragging HUMMER corporate into it. Perhaps that might help the dealership make an attitude adjustment.

[Shrek_H2]

Originally Posted by ree

Shrek,
Get in their face about it with the manager. Things don't change unless you call people out on it. If they own up, give them another chance. If they don't, you've got nothing to lose by dragging HUMMER corporate into it. Perhaps that might help the dealership make an attitude adjustment.

I work 7 days a week in the summer double shifts 5 days out of 7...really dont have time to waste with these guys...ill just bring my truck to the dealer next to my house since they service Hummer's as well...and ill let my insurance broker take care of this problem....

They could of fixed the window whil the car was there but i guess 800$Can for a window + labor is not worth nothing to them compare to losing a customer that just spent 3000$ to service his car.

[ratesguy]

I had that window broken when I was burglered. I called my auto glass guy the next day and they fixed it that day. And yes, it was OEM glass. Cost 240$

[Shrek_H2]

After a 30 min discussion with the service manager they finally decided that they will replace the window without a penny out of my pocket.

[HummBob]

Squeaky wheel

[Hummer Guy]

Originally Posted by Shrek_H2

After a 30 min discussion with the service manager they finally decided that they will replace the window without a penny out of my pocket.

Shouldn't have taken that long -- by then they've already lost you as a future customer..(i'm guessing)...but glad it finally worked out to your advantage...