They smoked in it

[Ipedog]

Completely, totally, UN-FUCKING ACCEPTABLE!

This is so unacceptable I'm practically speechless. Yes, you must bring it back to the dealer. SERIOUS compensation is in order here!

[usetosellhummer]

Don't be a puss about it, do it in person not on the phone. I had a tech taking service cars to get lunch, he left a soda in one guys truck and oh my god.

[HIHUMMER]

Agreed w/ all the above. Totally not cool.

[HummerNewbie]

I agree with all the above, TAKE IT BACK AND BITCH!!! I smoke but I do not smoke in my vehicles and would be pissed if I took it in for service and they did. Totally unacceptable!

[entheos]

I have talked with a used car dealer about this. He said that those smoke odor removers work, until the sun hits your car (which may take longer as the H3 has small windows) and the smoke smell will return. He said that a smoker's car will always smell like smoke to some degree. I can attest to having an old blazer that someone smoked in that it took a couple of years before the smell was completely gone! Maybe you'll be lucky that since it was only there at the dealer for a day or so?? that it won't be as bad.

I'd ask for a new vehicle and recommend that whoever did it gets fired. That is nothing but a black eye for the dealer as well as GM.

[hmrlvr]

Damn-it now I'm fired up. I've sent them an email and I'm going there today to have a talk with them. Thanks for lighting the fire under my butt. Guess I was just being a nice guy AGAIN. I need to stop doing that .

[deserth3]

I'm a smoker. But smoking in someone car without permission is uncool and for a buisiness to do it is unprofessional.
Hope they clean it right for you.

[Beastmaster]

Originally Posted by hmrlvr

Damn-it now I'm fired up. I've sent them an email and I'm going there today to have a talk with them. Thanks for lighting the fire under my butt. Guess I was just being a nice guy AGAIN. I need to stop doing that .

You can be nice but insistent and persistent.

I looked at my ticket. It included seat cover removal/cleaning, carpet cleaning, new mats (since the ashes were on one of the mats), 2 cans of BG FrigiFresh, one unit of BG FrigiClean, 4 hours labor to clean the evaporator core, and 3 hours labor on the seats and interior detailing. It didn't show an actual cost on the ticket.....which likely meant the dealer ate the labor and materials.

I looked up the BG FrigiClean (which I didn't request, which was nice). It removes nicotine oils from the evaporator core as well as disinfects/fungicide to clean the evap core. Supposedly you spray this foam stuff into the A/C system and then flush it out to get rid of the nasty grungies.

[DDWH]

Originally Posted by Ipedog

Completely, totally, UN-FUCKING ACCEPTABLE!

This is so unacceptable I'm practically speechless. Yes, you must bring it back to the dealer. SERIOUS compensation is in order here!

X! That's total BS!

[DWPC]

Man, that's unbelievable. Once someone has smoked in a vehicle it can never be the same. Its like rape, only worse. Everyone who gets into your truck will know. It'll start getting those looks. Friends will avoid riding with you.

Even if they de-odorize it, you'll always think you smell smoke, so they definitely should replace your truck. The offending employee and those who covered up should be fired, and if they have children, reported to Protective Services as abusers. Maybe sent to GITMO. You should get a lawyer too...I smell big emotional distress money. We can only imagine how truly violated you must feel. But just remember, we're all behind you and we'll help you get through this.

From a penitent and reformed ex-smoker

[Hmmm2]

Originally Posted by DWPC

Man, that's unbelievable. Once someone has smoked in a vehicle it can never be the same. Its like rape, only worse. Everyone who gets into your truck will know. It'll start getting those looks. Friends will avoid riding with you.

Even if they de-odorize it, you'll always think you smell smoke, so they definitely should replace your truck. The offending employee and those who covered up should be fired, and if they have children, reported to Protective Services as abusers. Maybe sent to GITMO. You should get a lawyer too...I smell big emotional distress money. We can only imagine how truly violated you must feel. But just remember, we're all behind you and we'll help you get through this.

From a penitent and reformed ex-smoker

ROFLMAO!! We just got out of a rental we had for 7 days that reeked of air freshner! Everything smells. I can still smell it on my shoes!

[Desert Dan]

That Sucks

I prefer the new car smell and leather seats to tobacco anyday!

I would ask for a total inside cleaning, shampoo the rugs and ionizing and a loaner car for the day. Say you has asthma or something

[Sugardaddy]

I would take it back. Totally unacceptable.

[partsguy]

I knew it! Ken does smoke.

[usetosellhummer]

They will not replace the interior, I like the smoking in a caddy idea

[bparker]

I know its not my Hummer but one time I took my 02 Z06 Vette in for service and when I got it back a few days later I noticed a new pair of Armani (womens) sungalsses in my console. I was thinking someone took thier woman out to lunch or dinner in my Vette. I never called and bitched I just kept the glasses....

[hmrlvr]

I just received a call from the dealership asking me a bunch of rather vauge questions about my service and whether I was satisfied with "the end result". "Did your service writer do OK"? Blah blah blah. Are you kidding me? The end result?? What about the hassles to get to the end result?? I asked her to be sure to send me a written survey I could fill out with my concerns. In the end, all is well, but before the end, not so well

OH YEA, still smells rosey not smokey