HERE ARE YOU AT FSTOP

[Scouts Out]

I have been a big supporter of Wright sales department. I was very please with Todd who sold it to me. The first few months I had it I had an encoder motor go and even though they should have know what it was it took one trip down where they said they could not "replicate" teh fault messages so it was a wasted trip. The second time it happened I took a ton of pictures of all the fault lights light up and they told me they would have a loaner wating for me and three days later they callled and I was very pleased. The Hummer service guy who I had dealt with either left or transfered but since then I have consistantly had bad information from them including the past 4 months that teh new trim parts were not in which thanks to the HUMER forum I knew was BS. My vents are not flush with the dash and last time in I asked them to fix them and they told me that was how they all were even though I was able to show them on teh new ones that they closed flush. Now I have a bad shock, the plastic trim, the recall for the jack and it took me getting loud for them to even admit the parts were out. The service guy sat on the phone and argued with me for 10 minutes about a bulliten out saying they could not replace them unless they had the new parts. I tried to tell him it was an old bulletin and that every one else had teh new parts and were replacing them to include cochran hummer. he claimed the bulliten was only two weeks old but he would look. I called teh service manager and told him the deal and the service guy called back 10 minutes later with the info that the parts were not only out but in stock. Why does it have to be this hard?

I live in teh fox chapel area

[usetosellhummer]

Use the survay as money and wave it in front of the service Mgr. Make him make it right. When he does fill it out satisfied and tell him that just cost him a oil change.

[H3.007]

Wow - that doesn't sound good. Yeah - Todd is great as well - he sold me mine.

I wouldn't take any garbage from the service individual with whom you are dealing. Call the Hummer Customer Service line.

I don't know why it is difficult but 9 times out of 10 anymore, service typically will be provided only at the level to which you "inflict pain" on them. Otherwise, they make money on people who prescribe to apathy, give up, and walk away - another sad sign of the times in our country.

[Scouts Out]

If I did not have to take 1/2 a day off each time I went there I would have had it fixed long ago becuase my Blue H3 would be sitting there until it was fixed