H3 Dead in driveway - 3rd time now

[H3.007]

Correct me if I am wrong but three times on the same vehicle with the same problem qualifies as a Lemon Law vehicle, does it not?

[RubHer Yellow Ducky]

Originally Posted by H3.007

Correct me if I am wrong but three times on the same vehicle with the same problem qualifies as a Lemon Law vehicle, does it not?

Check your state laws. Easy enought to do on line

OR

call your local Legal Aid society...

RYD

[cmeinck]

Any news?

The called later on Tuesday, said they found a loose battery cable. Odd, since I've never done anything under the hood outside of removing a few leaves. They charged the battery and said everything was cool. Here's the interesting part, they said GM wants them to keep the truck overnight, drive it home and see if it occurs again. They ended up calling on Friday to say it was ready to be picked up. The problem is that it doesn't occur daily, so for them to keep it doesn't really serve a purpose. I don't think it's fixed, because it's happened 4 times and they haven't found anything. Charging the battery is not a fix, but just a means to get the truck running again. I definitely think it will happen again. I'm going to write a letter to GM, so they are on notice about the situation.

Here's what I found online regarding the lemon law for NY:
If your car does not conform to the terms of the written warranty and the manufacturer or its authorized dealer is unable to repair the car after a reasonable number of attempts during the first 18,000 miles or two years, whichever comes first, you may be entitled to a full refund or a comparable replacement car.

It is presumed that there has been a reasonable number of attempts to repair a problem if, during the first 18,000 miles of operation or two years from the original delivery date, whichever comes first, either (a) the manufacturer (or its authorized dealer) has had an opportunity to repair the same problem four or more times and the problem continued to exist at the end of the fourth repair attempt; or (b) the car was out of service by reason of repair for a cumulative total of 30 or more calendar days for one or more problems.

Should it come to this, I'm guessing it's a good idea to retain an attorney. I'm guessing GM/Dealer will be reluctant to give me a refund or replacement.

[cmeinck]

After reading that lemon law, it's clear why GM requested they keep the car for a few days. Sounds like 4th time, it becomes a lemon. I've been really flexible with the dealer and hope it doesn't come to this. Next time, it's getting towed to HUMMER and I'll call an attorney. I think I've been more than flexible. Not only has this been 4 times, but a few times it's been for a few days. We're a multi-car family, so didn't need a rental. Just the same, I didn't buy a new truck so it could sit in the shop for days at a time.

FWIW, the dealer service has been very nice. I know they are trying. Also, my truck was washed before I picked it up.

[RubHer Yellow Ducky]

Originally Posted by cmeinck

The called later on Tuesday, said they found a loose battery cable. Odd, since I've never done anything under the hood outside of removing a few leaves. They charged the battery and said everything was cool. Here's the interesting part, they said GM wants them to keep the truck overnight, drive it home and see if it occurs again. They ended up calling on Friday to say it was ready to be picked up. The problem is that it doesn't occur daily, so for them to keep it doesn't really serve a purpose. I don't think it's fixed, because it's happened 4 times and they haven't found anything. Charging the battery is not a fix, but just a means to get the truck running again. I definitely think it will happen again. I'm going to write a letter to GM, so they are on notice about the situation.

Here's what I found online regarding the lemon law for NY:
If your car does not conform to the terms of the written warranty and the manufacturer or its authorized dealer is unable to repair the car after a reasonable number of attempts during the first 18,000 miles or two years, whichever comes first, you may be entitled to a full refund or a comparable replacement car.

It is presumed that there has been a reasonable number of attempts to repair a problem if, during the first 18,000 miles of operation or two years from the original delivery date, whichever comes first, either (a) the manufacturer (or its authorized dealer) has had an opportunity to repair the same problem four or more times and the problem continued to exist at the end of the fourth repair attempt; or (b) the car was out of service by reason of repair for a cumulative total of 30 or more calendar days for one or more problems.

Should it come to this, I'm guessing it's a good idea to retain an attorney. I'm guessing GM/Dealer will be reluctant to give me a refund or replacement.

YES !

Thats a VERY GOOD GUESS...



RYD

[f5fstop]

Originally Posted by RubHer Yellow Ducky

YES !

Thats a VERY GOOD GUESS...



RYD

Not really! Force an issue in front of an arbitrator first. Their ruling must be complied with by GM, but not by you. So, go that route first, and if you lose in arbitration, go for the attorney.

However, you say you take the ipod in every night, is there a power hookup for the ipod that is still connected? I'm sure you checked that installation. (I'm not familiar with an ipod so not sure if there are any power wires or not.)


Information is contained in your owner's manual.

Have you tried step Two?

STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the HUMMER Consumer Relations Manager by calling
1-866-HUMMER6 (486-6376), Customer Assistance
prompt. In Canada, contact GM of Canada Customer
Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
• Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the top
left of the instrument panel and visible through the
windshield.)
• Dealership name and location
• Vehicle delivery date and present mileage
When contacting HUMMER, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.Contact the BBB Auto Line Program using the toll-free
telephone number or write them at:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
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Arlington, VA 22203-1838
Telephone: 1-800- 955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
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right to change eligibility limitations and/or discontinue
its participation in this program.

[usetosellhummer]

I swear it's the I pod, or the tv, whoever installed them did something wrong!

[usetosellhummer]

Sorry, that leads me to a story about how your trusted aftermarket guy and f up at any time. i sold a truck to a Doctor in town and she loved her H2. Well after the tv's were installed they had a dead battery and then could not restart after a jump. Her husband brought it in and we found nothing wrong but charged the battery and did a load test on the system. Next day the truck stalls and tey lose power stearing. he is pissed and it's towed in. My best tech cannot find anything wrong. We send it to the aftermarket people we have used for years and have sent hundreds of thousands of dollars in work to. After several promises all is well they go to AZ for a week. on the way home they lose power at 80mph and almost get killed. They come bakc demanding out of the truck. The GM put them in a new Denali and cleaned it up. tow days later a tech from the aftermarket shope comes in and we finally find out what it was. one lkittle wire under the seat too close to the seat frame rail was shorting. the first time they taped into a wire that was for the ignition system.

[NEOCON1]

Originally Posted by usetosellhummer

I swear it's the I pod, or the tv, whoever installed them did something wrong!

X2 seems like it always is