Rear Brake/Axle Groan...

[Hmmm2]

Originally Posted by fourfourto

Why would it take a week to contact a field rep GRRRr Grrrr

I have no idea..obviously it shouldn't, in my opinion. GM Customer Service told me that they are regional when I complained that I kept getting the same response you just told me. He said he'd look into it. He called me back and said that all the field reps were away for a two week period (meetings?) last June and that was why I had been waiting. However, as you know, I never DID get to talk to the rep who looked at mine. They did it themselves and told me the outcome after the fact.

[f5fstop]

Well, if they are talking a regional service engineer, there are not enough to go around. Top of my head....twenty to cover the entire country.

[Hmmm2]

Originally Posted by f5fstop

Well, if they are talking a regional service engineer, there are not enough to go around. Top of my head....twenty to cover the entire country.

I could be wrong, but I don't think they sent a regional engineer. They kept telling me he/she was a GM field rep. The one who looked at mine was a 'he' and GM Customer Service told me that he was based in the Sacramento area. There were two possible reps who could have looked at mine .. so that means there were at least two who rotate S. California. After talking to my serv. mgr, he found out which one looked at my H3. Maybe fourfourto will get a service engineer!

[f5fstop]

In 442's neighborhood, I know three of the regional service engineers (maybe four), who I worked with for many years. So, 442 if you get one out there, give me his name.

[fourfourto]

Thanks F5 If I get his name and email add before going in I will PM you it.
I was thinking of emailing rep the sound files also before meeting with him.
When I hear from the dealer Ill try to get that info from them.
If I dont hear from the dealer by monday I will give them another call and try to get name and email of rep.

For now a temporary fix is keep the radio on feather the brake and live with the GRRRr Grrr

[Hmmm2]

Originally Posted by f5fstop

In 442's neighborhood, I know three of the regional service engineers (maybe four), who I worked with for many years. So, 442 if you get one out there, give me his name.

Ohhhhhhhhhhhh mannnnn .... now you have an 'in', fourfourto!! Well, at least, I'll get to hear what the problem is from you once they figure it out, then take it from here MYSELF! ()

[fourfourto]

Its tuesday I just called the dealer they didnt get a call back yet from field rep(said they think hes on vacation )
They will try again today .They wouldnt let me know his name(they said the reps dont like to give there names out )
If I dont hear from them by friday I will call hummer assistance and see what they can do on monday

The dealer said there not sure what the rep could do since there is no fix to the problem yet.I told them something has to be done I cant live with the noise

There has to be a record or something with the brakes since others have the same problems.
Any Idea's ?




GRRR Grrr

[Hmmm2]

Well, you could do what I did the first two separate times I began hearing it in mine. When they said they didn't know what it was .. I handed them the keys and told them I would not drive it .. I thought it could be a safety risk. They said they were 'pretty sure' it would be okay to drive. "Pretty sure' made me feel uneasy. So, I took a loaner. They fixed the noise for 2 weeks .. and then it went back again. I asked for the loaner again. That was MY beginning to all of this. They didn't like it sitting there since GM gets the bill for the loaner. Finally, it was during that down time at the dealer that the field rep had shown up.