Rear Brake/Axle Groan...

[fourfourto]

Originally Posted by marin8703

The one sound where is rite before the truck stops sounds like the sound files, except alot quieter.

Then rite as the rear end drops there is another sound, kinda ratchety and also not too lound. i have the same sound also when shifting into drive or reverse. That seems like its also coming from the back.

The second sound im talking about is really amplified when in a parking garage, sounds 10 times louder.

Did you look at your rear suspension shocks leafs ect.

Otherwise it could be the brakes.
The dealer said my noise is comming from the brakes... But what do they know.I think its the brakes because it stoped after they cut rotors and put on new pads ,6,000 miles and noise is back

Bring it in to your dealer maybe some teck is sharp and will figure it out?.

My dealer says theres no fix its normal,
Im still trying to get appt with a field rep(2 weeks nothing).
I might call hummer assistance friday or monday.

[fourfourto]

Well I just called the dealer ..again
He said the rep still didnt get back to him about my problem.
The service rep did say he spoke to field rep last week when he saw him at the dealer. The field rep said he would get back to serv rep and he still didnt at this time.

I dont understand he talked to him at the dealer.

I just called hummer consumers relations at 1 866 486 6376

I got a file # and was told I would hear from a manager within 2 days.

So I will see what happens again
Hopefully something will come of this.

[Hmmm2]

Geeeez, fourfourto. Why was the field rep out at the dealer and didn't set up an appointment to see yours? And, why did your dealer say last week that he thought the field rep was on vacation? I got the same runaround. The field rep just happened to see mine while checking out another H3 .. and they never called me. I am MORE than curious to hear what GM Customer Service will tell you in two days. I called 866-790-5700. You have a different # for them? If the first level person at Customer Service can't seem to help you, tell him/her you'd like to 'escalate' your case to the next level up. The next person above him/her has more authority. But, you have to get through the first person first. Good luck and PLEASE post any progression!

[fourfourto]

Im not holding my breath

The # I used was listed here by F5 they probobly go to the same location.

The phone rep said thank you for calling cadillac I said its a hummer she said sorry thanks for calling hummer

[fourfourto]

The hummer cust service manager called me today said she tryed contacting the dealer and service manager was not in.? She said all they could do is call the dealer ,she has no contact with the fields reps.They said they will confirm with the dealer about a field rep looking at the problem.

She said in this area they might only come once a month?.
I told her serv rep seen him last week still no apointment,the dealer been trying to contact him for over 3 weeks.

Anyway she said she would call me next week and theres a record of the problem.

yadda yadda yadda GRrrr Grrr gr

[Hmmm2]

The first GM Customer Service person can only check with the dealer Service Manager to see what has been done, and, hear his opinion. He/she can 'ask' if the GM field rep has been contacted, because the customer (you) is requesting it. That's all they can do, according to the gal I had on the first call. She told me if I couldn't find satisfaction at her level, then I could escalate to the next level. I had already done so much on my own prior to contacting GM, that all she was doing was what I had done in the very beginning. The next person will go by what the field rep suggests ..no matter what. They consider the field rep as the field 'expert' and they don't question his expertise. This is what I was told by the 2nd level GM Customer Service rep. As you know, I had told you this ad nauseum already. But, my outcome was ..."Normal for H3's". So , I went to another dealer. BUT, it seems that after all of that, a few more H3's went in with my same problem and they were taken care of. I'm just waiting on my groan to get back to the way it was before I go back in again. Plus, I'm waiting on my top windshield moulding to come in. Keep posting, fourfourto.

[Hmmm2]

Heasr anything yet, fourfourto?