Rear Brake/Axle Groan...

[fourfourto]

Im not holding my breath

The # I used was listed here by F5 they probobly go to the same location.

The phone rep said thank you for calling cadillac I said its a hummer she said sorry thanks for calling hummer

[fourfourto]

The hummer cust service manager called me today said she tryed contacting the dealer and service manager was not in.? She said all they could do is call the dealer ,she has no contact with the fields reps.They said they will confirm with the dealer about a field rep looking at the problem.

She said in this area they might only come once a month?.
I told her serv rep seen him last week still no apointment,the dealer been trying to contact him for over 3 weeks.

Anyway she said she would call me next week and theres a record of the problem.

yadda yadda yadda GRrrr Grrr gr

[Hmmm2]

The first GM Customer Service person can only check with the dealer Service Manager to see what has been done, and, hear his opinion. He/she can 'ask' if the GM field rep has been contacted, because the customer (you) is requesting it. That's all they can do, according to the gal I had on the first call. She told me if I couldn't find satisfaction at her level, then I could escalate to the next level. I had already done so much on my own prior to contacting GM, that all she was doing was what I had done in the very beginning. The next person will go by what the field rep suggests ..no matter what. They consider the field rep as the field 'expert' and they don't question his expertise. This is what I was told by the 2nd level GM Customer Service rep. As you know, I had told you this ad nauseum already. But, my outcome was ..."Normal for H3's". So , I went to another dealer. BUT, it seems that after all of that, a few more H3's went in with my same problem and they were taken care of. I'm just waiting on my groan to get back to the way it was before I go back in again. Plus, I'm waiting on my top windshield moulding to come in. Keep posting, fourfourto.

[Hmmm2]

Heasr anything yet, fourfourto?

[fourfourto]

Just sitting here waiting by the phone

The customer service lady said she would call on monday..
Isnt today monday no surprise


I think ill wait till friday then call the dealer.

If I here from them before then I will get a surprise

[Hmmm2]

Originally Posted by fourfourto

Just sitting here waiting by the phone

The customer service lady said she would call on monday..
Isnt today monday no surprise


I think ill wait till friday then call the dealer.

If I here from them before then I will get a surprise

Geeez ... it's Thursday. No call yet? Bummer. Is the graon about the same as your audio clip, or has it gotten worse?

[fourfourto]

No call yet

My wife told me its been worse the last couple of days,I havent drivin it since sunday and its very noticable.

My wife says its very embarrassing


Help F5 any new info on brakes Im going freakin crazy
Me Wife

MeHummer Rep