Rear Brake/Axle Groan...

[fourfourto]

I called the dealer today no one answered so I got back on with the operator ask for lucus they said hes on the other phone and put me on with another service guy ,He took my name and # and said I will get a call back.That was at 3pm no call . I just called and service department is now closed.

I just called the hummer customer relations manager.Susan isnt in today Another person said they did not get a call back from the dealer about my case. I ended up leaving a voice mail for susan,she will be in monday.

I will try the dealer again on monday and also call susan at hummer

[Hmmm2]

Originally Posted by fourfourto

I just called the hummer customer relations manager.Susan isnt in today Another person said they did not get a call back from the dealer about my case. I ended up leaving a voice mail for susan,she will be in monday.

I will try the dealer again on monday and also call susan at hummer

When I first called GM Customer Service, she told me they give the Hummer dealer 48 hours to respond. She said that I would receive a call back from her (GM) to let me know what the Service Mgr at the dealer told her. That happened on the morning of the third day. I can't believe she kept you hanging that long! They must have some sort of protocol to follow. Don't let up, fourfourto. I was like a pitbull ..lol.. but a nice one. I just wouldn't let up.

[fourfourto]

If They dont set something up in the next week or two Ill have to just bring it in and see what happens.

If They cannot do something by the timeI hit 24,000 miles(im at 21,400)
I will inspect myself(with my brother) when doing my tire rotation at his shop.Maybe We will notice something wrong.But thats 6 to 8 weeks away.

As a last hope I might try switching over to drilled and slotted rotors and either ceramic or organic pads,I was hoping not to do this untill it's out of warranty.


http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&ih=012&sspagename=STRK%3AME WA%3AIT&viewitem=&item=220049336564&rd=1,1
Or
http://cgi.ebay.com/ebaymotors/2006-Hummer-H3-Drilled-Brake-Rotors-NEW-Set-of-4_W0QQitemZ160051956155QQihZ006QQcategoryZ33564QQs sPageNameZWDVWQQrdZ1QQcmdZViewItem

I got to look into the ceramic pads.


I wish someone would find the fix .


I feel Still love the hummer though

[fourfourto]

I just talked to customer relations they said they will replace the pads and rotors. I called the dealer and they need to get a call to confirm ,they did talk to the CR manager at some point already .The original customer relations manager wasnt available to talk to when I called .I left a voice mail for her to call service guy to confirm,and also get back to me .

I wont be able to bring it in till friday dec 1st anyway.

The service guy said the field rep has'nt got back to him yet Its been a month whats his problem

Hmm3 did they ever replace your rotors or were they just cut?

[Hmmm2]

Originally Posted by fourfourto

Hmm3 did they ever replace your rotors or were they just cut?

They told me they 'replaced' my brakes. In actuality, I believe they resurfaced the rotors (finding one warped) and replaced all the pads again. This was the second go around. Also, they told me they cut the edges of the pads in a diamond shape (?). They said it would help since I live on a hill and have to brake every so often when going down. It did help a lot.

Are they actually going to REPLACE your rotors, or, just resurface them?? Let me know. I hope you get all new, fourfourto.

[fourfourto]

They will be replacing the pads and rotors, thats what Hummer customer relations said.The dealer said they need a confirmation call from HCR and they will replace both(he checked stock and has the rotors/pads) so I think it will work out .I made a appt for Friday Dec 1st 9am,I told them Ill wait and wont be needing a loaner car.

Lets see what happens ?

Funny how the field rep is still MIA

[Hmmm2]

Originally Posted by fourfourto

Funny how the field rep is still MIA

Too bizarre.

[f5fstop]

Originally Posted by fourfourto

They will be replacing the pads and rotors, thats what Hummer customer relations said.The dealer said they need a confirmation call from HCR and they will replace both(he checked stock and has the rotors/pads) so I think it will work out .I made a appt for Friday Dec 1st 9am,I told them Ill wait and wont be needing a loaner car.

Lets see what happens ?

Funny how the field rep is still MIA

Did you ever get the name of the field rep?