Rear Brake/Axle Groan...

[fourfourto]

I just talked to customer relations they said they will replace the pads and rotors. I called the dealer and they need to get a call to confirm ,they did talk to the CR manager at some point already .The original customer relations manager wasnt available to talk to when I called .I left a voice mail for her to call service guy to confirm,and also get back to me .

I wont be able to bring it in till friday dec 1st anyway.

The service guy said the field rep has'nt got back to him yet Its been a month whats his problem

Hmm3 did they ever replace your rotors or were they just cut?

[Hmmm2]

Originally Posted by fourfourto

Hmm3 did they ever replace your rotors or were they just cut?

They told me they 'replaced' my brakes. In actuality, I believe they resurfaced the rotors (finding one warped) and replaced all the pads again. This was the second go around. Also, they told me they cut the edges of the pads in a diamond shape (?). They said it would help since I live on a hill and have to brake every so often when going down. It did help a lot.

Are they actually going to REPLACE your rotors, or, just resurface them?? Let me know. I hope you get all new, fourfourto.

[fourfourto]

They will be replacing the pads and rotors, thats what Hummer customer relations said.The dealer said they need a confirmation call from HCR and they will replace both(he checked stock and has the rotors/pads) so I think it will work out .I made a appt for Friday Dec 1st 9am,I told them Ill wait and wont be needing a loaner car.

Lets see what happens ?

Funny how the field rep is still MIA

[Hmmm2]

Originally Posted by fourfourto

Funny how the field rep is still MIA

Too bizarre.

[f5fstop]

Originally Posted by fourfourto

They will be replacing the pads and rotors, thats what Hummer customer relations said.The dealer said they need a confirmation call from HCR and they will replace both(he checked stock and has the rotors/pads) so I think it will work out .I made a appt for Friday Dec 1st 9am,I told them Ill wait and wont be needing a loaner car.

Lets see what happens ?

Funny how the field rep is still MIA

Did you ever get the name of the field rep?

[fourfourto]

The dealer wouldnt give me the name of the rep,and as far as I know the field rep never got back to the service rep ? MIA

I have to call hummer customer service manager tommorow to verify the replacement of pads /rotors.I have a appointment for friday but they need to talk to the HCS manager again before doing work.?

Im still not 100 % sure whats going on.