bad dealers

[eugenebeauxbuton]

Yes, I'm sorry about having two conflicting opinions. When I first recommended them, I was in the process of getting service from them and all had been going rather smoothly. My problem was this: I bought an 06 H3 (look at my signature ) and less than half an hour from the dealership, the control panel went out and the ABS began to lose their stopping power and I had to exit the freeway with little or no brakes. I called Cerritos. They in turn called a tow truck. After a short wait, the tow truck arrived and was about to tow my Hummer back to the dealership. Since my sunroof was back, I was afraid that it would sit out all night, so I attempted to put it back and tried my truck again. It started and so I started on home, dismissing the tow truck. I went for about 10 minutes and was forced to call for the driver again. As it was about 9 pm, the dealer was closed and I had the truck towed home. Since the next day was Sunday, I could only have it towed back to the dealer to await service as the service dept. was closed until Monday. They said it was an alternator and they were ordering the part. I expected expedited service, but was met with sluggish service. On Tuesday they called and said that it would be ready by Wednesday. Come Wednesday there was an update: I would have to wait another week for the part. I suggested using an alternator from another Hummer. They said they did not do that sort of thing. One would think that the dealership would want to make sure that they serviced the truck asap, seeing as it had died on the date of purchase. Finally they conceded, but only after many discussions. I hope that that clarifies my stand on Cerritos. Bad dealer for sure! Sorry for the faulty recommendation.