Rear Brake/Axle Groan...

[f5fstop]

Originally Posted by fourfourto

They will be replacing the pads and rotors, thats what Hummer customer relations said.The dealer said they need a confirmation call from HCR and they will replace both(he checked stock and has the rotors/pads) so I think it will work out .I made a appt for Friday Dec 1st 9am,I told them Ill wait and wont be needing a loaner car.

Lets see what happens ?

Funny how the field rep is still MIA

Did you ever get the name of the field rep?

[fourfourto]

The dealer wouldnt give me the name of the rep,and as far as I know the field rep never got back to the service rep ? MIA

I have to call hummer customer service manager tommorow to verify the replacement of pads /rotors.I have a appointment for friday but they need to talk to the HCS manager again before doing work.?

Im still not 100 % sure whats going on.

[Ed Coryell]

Originally Posted by f5fstop

...upon heavy braking.

This is being rephrased....
The problem will be worked on Today, on my vehicle.
Appears to happen only with warm brakes and a heavy stop. Light stopping does not seem to cause the groan.
I'll keep you guys/gals informed.

I took my H3 in last week because it started making the same noise when I braked a little harder than just slowing to a stop. I had it in a couple months ago for a different noise that turned out to be the transfer case (that was discussed in another thread), and they replaced that at ~ 12 K miles. They had my H3 for 2-1/2 days, did the sound tests, spoke with the GM engineers, and determined that it's a design problem with the rear brakes. They said it isn't a safety issue and that the brakes work fine, but that because of all the complaints they've been getting about the noise (at least three more came in to my dealer in the day after I dropped mine off, plus others across the country), that GM engineers will be redesigning the rear brakes and will probably issue a recall when they've worked out the noise problem.

FYI - I also had the driver's door light switch replaced - the connection went bad in the middle of the night a couple weeks ago, turning on the dome light and setting off the alarm. It stopped doing it the next day (maybe there was some moisture in the switch?), but I asked them to replace it anyway.

I'll keep you posted when I find out more.

[f5fstop]

Those rear brakes are almost identical to half-ton pickup truck; can't figure out why, there would be a problem. However, I know who exactly to call on this one.

[fourfourto]

GM engineers will be redesigning the rear brakes and will probably issue a recall when they've worked out the noise problem.

F5 Any official word that gm engineers are working on this?


I know who exactly to call on this one.

Who?

[f5fstop]

Originally Posted by fourfourto

GM engineers will be redesigning the rear brakes and will probably issue a recall when they've worked out the noise problem.

F5 Any official word that gm engineers are working on this?


I know who exactly to call on this one.

Who?

Well, I thought I did, but it appears when I was off for three weeks, service engineering had a re-org in some of the areas. So, the engineer in charge of brakes is not someone I would call. However, from other sources, there is nothing spectacular about the rear brakes, basically a carryover design from another series.
But, I'm not done calling....

[fourfourto]

Well I just got a call from HCS manager susan,The hummer cust rep I talked to last week gave me wrong info,they will not do a repair without OK from field rep.I called dealer sevice and cancelled appt for friday.He will try again to get in touch with the field rep...Here we go again GRrr Grr grr


I guess its a matter of time(long time).I will just keep calling


F5 any new info on the brakes would be GR8 Thanks

[Hmmm2]

You know, this is really disconcerting. For those of us WITH the horrendous groan .. where it is SO loud and the driver can feel it in the pedal .. it doesn't give the Hummer owner a real good feeling about their vehicle. I love my H3 .. the look and drive of it. But, I hate all of the calls I had to make to GM/Hummer, leaving messages, not getting calls back, trips to the dealer, then trips to the OTHER dealer quite a distance away ... it's NOT the way this should be when you buy a brand new vehicle. I know from having vehicles throughout my life that their are little things that come up .. but in my opinion, this is major, time-consuming and does NOT add to the enjoyment of the vehicle. Something really needs to be done for those of us who have this issue, like finding a fix. They hear it and they agree it's 'something', but to push it off as "something normal for H3's" and not being a safety issue is not good enough. The driver knows something is wrong .. and the people outside of the vehicle and/or the passengers INSIDE the vehicle look in amazement at the horrendous sound. Had to vent.

[Hmmm2]

fourfourto, any updates yet??

[f5fstop]

I still say it is the t/case

[fourfourto]

I tryed calling the hummer CSR manager she hasnt got back to me with a update yet.The dealers still saying cant reach field rep.

Just living with the noise for now.

F5 I dont beleve its the tranfer case because the noise wouldnt have gone away when pads were replaced and the dealer confirmed the noise is comming from the brake area?..But what do they know?

No new updates on the brakes ? any mention of a problem?

[f5fstop]

No apparent problem with rear brakes on the H3, or the 1/2 ton pickups that use the same system. That doesn't mean it isn't the problem on your vehicle or Hmmmm3. Two vehicles or even 100 times your two vehicles would not affect warranty that much on a vehicle with the sales number the H3 has.
But your symptoms sure sound like mine, and the noise went away with a new t/case.

[fourfourto]

Maybe something will snap or explode in the case or the brakes .
Then they will know what and how to fix.
I regulary use 4h lock and 4low(at least once a month,not always for long periods)and I dont notice anything wrong with the case.All seems normal

If the dealer doesnt do anything by the end of January.
I will inspect myself when doing a tire rotation.(Im hoping issues will be fixed by then)

Noise is pissing me off even though Im getting used to it and my wife drives it every day.She loves the 3 even with the noise

Plan Z- Drilled and sloted rotors with ceramic pads all around

[RubHer Yellow Ducky]

I've had a grinding noise for a while, slow easy stops and it sounds and feels like shoe brakes with the pads worn to the rivits from the REAR, took it in and they sanded the front. WHO KNOWS!

Will take it back before 12000 miles when I have other issues also.

Its not a MOAN but GRINDING and is most noticeable in slow light pressure stopping...

???????

RYD

[fourfourto]

I got a call from the HCS manager susan,she said she had contact with field rep(he was on vacation )funny how they couldnt reach him for over 6 weeks?.
She said he will contact the service manager.She would not give me his name. (whats up with that f5 the service manger wouldnt give me field reps name either? they said only one in the area LI NY.The dealer is ramp hummer in st james Ny)she also said someone else would be taking over as HCS manager because its her last day in that dept.

So far no word from sevice manager I left a message today for him he was not available.

Its one small step foward but im still fustrated over the whole thing GRrr grrr

[HummBebe]

I would have had a Lawyer by now. That is just ridiculous.

You don't have to sue, but a letter might be good to get that 600lb gorilla off its ass.

[f5fstop]

Originally Posted by HummBebe

I would have had a Lawyer by now. That is just ridiculous.

You don't have to sue, but a letter might be good to get that 600lb gorilla off its ass.

I have to agree....

[fourfourto]

But remember this is a normal noise for the H3 nothings acually wrong.. GRrrr Grrr rr




Im going to walk in there going Grrr grr grr rr a grrr grrr and tell them im normal

[HummBebe]

It's not normal if other people have had the same symptoms and had it repaired to their satisfaction.

H3's haven't been around long enough for anyone to use that term with confidence.

[HummBebe]

Dood,

you are from New York.....act like it.