H3 Dead in driveway - 3rd time now

[cmeinck]

GM called to confirm my request to have them buy back the truck. They indicated they spoke to the dealer and "the battery was replaced". Clearly, they are not taking this matter seriously. At no time did the rep mention the 5 times the car has gone dead or the 4 times it has been towed to the dealer. I have a bad feeling I'm about to get hosed. She said if I'd like, I can have it escalated and receive a response by Monday. They told me 48 hours on Tuesday and now it's an additional 48 hours. I'm trying to be nice about the whole matter, but I'm getting a bit annoyed. She acted as if it were the first time it happened and it's magically gone by inserting a new battery. I explained that my old Ford Escape has never once been DOA after 60,000 miles. The H3 has been dead 5 times with only 7500 miles. I informed her to look at the roadside assistance records on the vehicle. 5 times for a dead vehicle. Hmmmmm, does that sound reliable? I explained that I had yet to contact an attorney, but would if necessary. Simply put, give me a truck that works or a refund. Clearly, there is a problem with this one.

Not to mention, I lose on this too. I've added all types of accessories -- roof racks, marker lamps, chrome hood handles, chrome handles on roof, chrome gas cap, chrome seat control bezel, chrome speaker surrounds, HUMMER letters, chrome lower grill inset, dual headrest DVD players. If they do buy it back or give me a new truck, I don't know what I'm going to do about all my extras. I love my H3, but it should have been yellow because it's a major lemon.

[nychot]

Originally Posted by cmeinck

GM called to confirm my request to have them buy back the truck. They indicated they spoke to the dealer and "the battery was replaced". Clearly, they are not taking this matter seriously. At no time did the rep mention the 5 times the car has gone dead or the 4 times it has been towed to the dealer. I have a bad feeling I'm about to get hosed. She said if I'd like, I can have it escalated and receive a response by Monday. They told me 48 hours on Tuesday and now it's an additional 48 hours. I'm trying to be nice about the whole matter, but I'm getting a bit annoyed. She acted as if it were the first time it happened and it's magically gone by inserting a new battery. I explained that my old Ford Escape has never once been DOA after 60,000 miles. The H3 has been dead 5 times with only 7500 miles. I informed her to look at the roadside assistance records on the vehicle. 5 times for a dead vehicle. Hmmmmm, does that sound reliable? I explained that I had yet to contact an attorney, but would if necessary. Simply put, give me a truck that works or a refund. Clearly, there is a problem with this one.

.

you are being way too nice with the dealer and gm. you need to escalate. threaten to go to the media if they dont take it back. that always works wonders. i had a mercedes suv. i won't go into what the problem was, but when it recurred a second time i demanded to talk to the regional service mgr. they took the car in, brought in engineers to look at it, couldnt duplicate it. i said i do not want it back. and if i'm forced to take it back i will make it public. they asked what i wanted after a year into my lease. i said all my payments, including down payment, fees etc etc. two weeks later i had a certified check from MB. they did however have me sign an agreement not to go to the media or discuss the settlement publicly. that was about 7 years ago. scream and threaten -- thats the only way to get action. i've been following this thread to see how you've been doing. not only do i sympathize, but i got an h3 early in december so i too have a vested interest. in fact for the past week, i've been down with the flu and havent driven the h3. but after reading your problem i've had my wife start is every night just to make sure it isnt dead. it's fine. it's an '07 with at. good luck!!!!!!

[Desert Dan]

cmeinck

And GM wonders why their sales are down?

What the cost to replace a truck compared to a dissatisfied customer who will probably never buy a GM product again and tell all his friends of the bad experience??

High Quality and Good customer service can solve the problem and possibly keep the customer and get repeat business.

GM are you listening?

[cmeinck]

Originally Posted by Desert Dan

cmeinck

And GM wonders why their sales are down?

What the cost to replace a truck compared to a dissatisfied customer who will probably never buy a GM product again and tell all his friends of the bad experience??

High Quality and Good customer service can solve the problem and possibly keep the customer and get repeat business.

GM are you listening?

I live on a busy block. It's embarrassing having my H3 getting towed. For those who haven't gone through it, it takes a good half hour to get it on the flat bed. I leave my H3 in the driveway, so they have to push it out into the street in order to get it mounted. Tow service guy pushes and I steer. All the while, people slow-down and stare at my beast getting towed.

If they do buy it back, I'd assume it goes back to GM for inspection and eventually ends on a lot somewhere. So, I'd venture to say the lifetime value of a customer is worth more than any loss they'll incur. The dealer has been great, outside of the service manager informing GM that he has only one record of this incident. The jury is still out on GM. I'm sure they do get their fair share of unsubstantiated claims, but this isn't one of them. It is a little troubling that I don't get to interact with the decision maker. The rep I spoke with today is the go-between.

Thanks for all the encouragement here at the Hummer Forums and the forum admin. This place has been a big help across the board.

I'll keep you updated.

[Desert Dan]

I hope you get a new H3 and can start over.

I think the overall quality of the H3 is pretty good and seems on par with the new C6 Vette in materials and fit and finish.

Time will tell how the H3s holds up.

[cmeinck]

Well, I received a call on Monday saying they needed an additional 48 hours. Today I received the call. "At this time, GM will not be repurchasing the vehicle and problems will be handled through your warranty".

I am furious... In my conversation with the rep on Monday, I mentioned that service suggested "I start the vehicle every day". What if I go away and park in long term parking? Should I pay someone to start my $40 truck so it doesn't go dead? She said that Hummer was aware of issues should the car not be regularly started.

Simply put, they know there are issues with my car and have chosen not to take care of me, the customer. I will be certain to share that information with anyone who asks about my HUMMER or my experience with GM. I wasn't being unreasonable. I didn't cry refund. I simply wanted a truck that started. Take this lemon back to the factory, so it became their problem.

I'm thinking about my next steps.

[nychot]

wow! i can't believe you are allowing them to jerk you around like this. you never reacted to my posting a few back about my success with mercedes-benz after two failures of the car and their failure to be able to reconstruct the problem. and that was my threat to take the issue public with the media. i instantly got all my money back and they took the POS off my hands, asking me only to sign an agreement NOT to go to the media, or publicly discuss the details of the settlement, which came a year into my lease. you have to choose the time when to go postal, and this is one of them. if you dont, and just keep whining to them, and time drags on, you're gonna be left holding the bag. my last words, but i'll keep watching this space. again, good luck.

Originally Posted by cmeinck

Well, I received a call on Monday saying they needed an additional 48 hours. Today I received the call. "At this time, GM will not be repurchasing the vehicle and problems will be handled through your warranty".

I am furious... In my conversation with the rep on Monday, I mentioned that service suggested "I start the vehicle every day". What if I go away and park in long term parking? Should I pay someone to start my $40 truck so it doesn't go dead? She said that Hummer was aware of issues should the car not be regularly started.

Simply put, they know there are issues with my car and have chosen not to take care of me, the customer. I will be certain to share that information with anyone who asks about my HUMMER or my experience with GM. I wasn't being unreasonable. I didn't cry refund. I simply wanted a truck that started. Take this lemon back to the factory, so it became their problem.

I'm thinking about my next steps.

[cmeinck]

I told them I'd be calling local papers/media as per your suggestion. I also informed them I am very active on the internet and Hummer forums in particular. She was a lower level CSR who didn't care what I said. That just adds to my frustration. A very serious matter and I don't get to deal with the decision maker. It's insulting at best. I called the dealer and asked for a copy of all my invoices. I'm not taking this lying down. As a consumer, I have rights and will do everything I can do seize them.