H3 Dead in driveway - 3rd time now

[Desert Dan]

I hope you get a new H3 and can start over.

I think the overall quality of the H3 is pretty good and seems on par with the new C6 Vette in materials and fit and finish.

Time will tell how the H3s holds up.

[cmeinck]

Well, I received a call on Monday saying they needed an additional 48 hours. Today I received the call. "At this time, GM will not be repurchasing the vehicle and problems will be handled through your warranty".

I am furious... In my conversation with the rep on Monday, I mentioned that service suggested "I start the vehicle every day". What if I go away and park in long term parking? Should I pay someone to start my $40 truck so it doesn't go dead? She said that Hummer was aware of issues should the car not be regularly started.

Simply put, they know there are issues with my car and have chosen not to take care of me, the customer. I will be certain to share that information with anyone who asks about my HUMMER or my experience with GM. I wasn't being unreasonable. I didn't cry refund. I simply wanted a truck that started. Take this lemon back to the factory, so it became their problem.

I'm thinking about my next steps.

[nychot]

wow! i can't believe you are allowing them to jerk you around like this. you never reacted to my posting a few back about my success with mercedes-benz after two failures of the car and their failure to be able to reconstruct the problem. and that was my threat to take the issue public with the media. i instantly got all my money back and they took the POS off my hands, asking me only to sign an agreement NOT to go to the media, or publicly discuss the details of the settlement, which came a year into my lease. you have to choose the time when to go postal, and this is one of them. if you dont, and just keep whining to them, and time drags on, you're gonna be left holding the bag. my last words, but i'll keep watching this space. again, good luck.

Originally Posted by cmeinck

Well, I received a call on Monday saying they needed an additional 48 hours. Today I received the call. "At this time, GM will not be repurchasing the vehicle and problems will be handled through your warranty".

I am furious... In my conversation with the rep on Monday, I mentioned that service suggested "I start the vehicle every day". What if I go away and park in long term parking? Should I pay someone to start my $40 truck so it doesn't go dead? She said that Hummer was aware of issues should the car not be regularly started.

Simply put, they know there are issues with my car and have chosen not to take care of me, the customer. I will be certain to share that information with anyone who asks about my HUMMER or my experience with GM. I wasn't being unreasonable. I didn't cry refund. I simply wanted a truck that started. Take this lemon back to the factory, so it became their problem.

I'm thinking about my next steps.

[cmeinck]

I told them I'd be calling local papers/media as per your suggestion. I also informed them I am very active on the internet and Hummer forums in particular. She was a lower level CSR who didn't care what I said. That just adds to my frustration. A very serious matter and I don't get to deal with the decision maker. It's insulting at best. I called the dealer and asked for a copy of all my invoices. I'm not taking this lying down. As a consumer, I have rights and will do everything I can do seize them.

[nychot]

Originally Posted by cmeinck

I told them I'd be calling local papers/media as per your suggestion. I also informed them I am very active on the internet and Hummer forums in particular. She was a lower level CSR who didn't care what I said. That just adds to my frustration. A very serious matter and I don't get to deal with the decision maker. It's insulting at best. I called the dealer and asked for a copy of all my invoices. I'm not taking this lying down. As a consumer, I have rights and will do everything I can do seize them.

well. i'd go to the media, not just threaten. many local tv channels have consumer investigative reporters who seem to get action. also, i would demand through your dealer for help to bypass these low level gm people who are jacking you off on the phone and get to talk to some sort of regional service manager (if gm has such a thing.) those guys usually can help, or get you to the right person.

[cmeinck]

Drove the truck all week and as recent as yesterday afternoon. This morning, I go out to run to the gym and the thing is dead. Turn the key and it won't kick over. I'm am so furious. Called Roadside, Dealer and HUMMER Customer Service to "reopen my case". The worst part is that it's blocking my BMW - which despite not being started all week, will most definitely start up without a hiccup.

[f5fstop]

Demand arbitration with the local BBB and see what happens. If that does not satisfy you, get an attorney and sue for them to purchase the vehicle back.
Thenew four-door Wrangler is a nice replacement vehicle.