Rear Brake/Axle Groan...

[Crash ?]

Originally Posted by fourfourto

I was dealing with a manager for customer service,she said theres no were else to go from here.

So she signs her own paycheck..??? Until you reach CEO there is ALWAYS another boss...

BTW.. You prolly don't want ceramic pads.. They may work well, but they are pretty delicate and may not do to well offroad.. Of course if you don't offroad...


Rob

[Hmmm2]

fourfourto, Crash is right .. there IS always someone higher up that you can talk to. It depends on if you want to go through the hassle .. and it is a hassle .. but, you're talking about your vehicle here! I wonder why you only had one person you could talk to at GM? Remember when I told you that you had a differnt phone number to call than I had? Well, that doesn't matter now since a field rep has now looked at your H3.

What I came back here to post is that AFTER the field rep looked at mine and said it was "Normal" .. my GM customer service rep strongly encouraged me to try another dealer. He said he had to go by what the field rep told me, BUT, that another dealer may have had experience with the groan and may be able to fix it. That was when I bit the bullet and drove out to the dealer who sold me the H3 (over an hour away). It was THAT dealer who told me about a warped rotor and cut the pads on an angle. Can you go to another dealer?? It would be worth it now.

[fourfourto]

Hmmm...I guess if I dont figure things out i could try another dealer .
there are only 2 others on long island and ones a caddy /hummer dealer that does'nt have to many hummers.
I might give the other one a call ,it couldnt hurt.

I could pop in a dealer when in fla the end of febuary .

Crash...As far as ceramic pads I will reserch it first(I do off road as much as posible nothing to crazy though),theres always other aftermarket pads I could try.
Im not to that point and Im reluctant to change over brakes till after 50,000 miles.

[fourfourto]

Hmmm3
Do you know if your dealer shaved the front pads also.
I was only planing doing the back.
Im not going to look at it untill Jan 27th(I have full use of my brothers shop at that time )

[Hmmm2]

Fourfourto, I don't know for sure. I'm about 98% sure that they did all pads with a triangle cut. I had asked him what he did differently on the day I picked up my H3 .. he said he had cut them in a diamond/triangle shape and had felt that would make a difference for braking downhill and stop the grind/groan. Here is what was writen on the invoice:

"Customer reports grinding noise from rear right wheel when braking, usually going downhill (agressive stops) after vehicle has been warmed up. Cause: Rotors warped and brake dust build-up between pad and rotor. H0043 Replace front and rear pads resurface front and rear rotors Chanfer front and rear clean brake assemblys. 699 WH
1 15240794 Pad Kit
1 15240812 pad Kit"

What is Chanfer?? (LOL) Is it a typo and a mechanical term?

[Crash ?]

Originally Posted by Hmmm3

"Customer reports grinding noise from rear right wheel when braking, usually going downhill (agressive stops) after vehicle has been warmed up. Cause: Rotors warped and brake dust build-up between pad and rotor. H0043 Replace front and rear pads resurface front and rear rotors Chanfer front and rear clean brake assemblys. 699 WH
1 15240794 Pad Kit
1 15240812 pad Kit"

What is Chanfer?? (LOL) Is it a typo and a mechanical term?

Chanfer is a technical term that means your mechanic, while he may be a good mechanic, probably flunked english class in high school.. The word he was looking for is CHAMFER with an M.. Which means "to cut a beveled edge" on the pads..

Rob

[fourfourto]

Hmmm3 It looks like they did the front and back on yours .
I guess Ill do both,I am not turning down(cutting)the rotors .I dont think the rotors are warped
They only did the back on mine 11,000 miles ago and pads were not shaved.
We will see if it works in a couple weeks. GRrrr Grrrr grrr




Gm sucks

[Hmmm2]

Originally Posted by Crash ?

Chanfer is a technical term that means your mechanic, while he may be a good mechanic, probably flunked english class in high school.. The word he was looking for is CHAMFER with an M.. Which means "to cut a beveled edge" on the pads..

Rob

Thanks Rob. I had NO idea what CHANFER meant. Now the next time I need pads, I can walk into the service area of my dealership with a swagger and tell then to be SURE to CHAMFER my pads!