Stealership ?'s please help ASAP

[jdrew]

Originally Posted by hummer74

My questions to you all are:
1. I've never noticed prior to now, that you had to backup to get the truck out of 4hi-lock. Have you?

There might be an issue there. Is it an intermittent problem or does it happen everytime?

2. Do you have grinding noises when turning slowly in 4hi-lock?

Probably shouldn't hear a "grinding" noise.

3. Don't you think that they should fix the horn (safety issue) under warranty? especially since they had to open it up to find the issue?

If it is as simple as you said, yes, they should have just cleaned the terminal and since labor was already invested to locate the problem.

(how hard is it to wipe off grease when you already have it opened up?)
4. Shouldn't alot if not all these issues be covered under extended warranty?

That depends on what "extended warranty program" you purchased. look at your agreement, see what is and isn't covered.

5. Why do I have to pay a stupid checkout fee, to see if something is broken or covered under warranty?

Because the technician still needs to be paid either way. He has time invested in diagnosing your problem. If you go to the Doctor because you dont feel good and he says you're ok, do you still pay your co-pay? When you are still under your "factory" warranty, the dealership can bill GM for the time invested in diagnosing.

As for your loaner car, MOST extended warranty programs will not pay for a loaner until a repair has been diagnosed and will be covered by them. Then and only then will they pay for one if it will be an overnight repair. Some Extended Warranty companiers still might not provide a loaner even at that point. The dealership gave you a loaner to attempt to make you happy.

You're not gonna like what I have to say and I don't mean to offend you at all, but it sounds like most of your anger should be directed to yourself and not the dealership. You should have been aware of your service contract limits and benefits when you purchased it as well as when you took it in for service.

The service writer should have explained to you that there would be a diagnostic charge for "non-covered" items when he wrote the servcie order. If he didnt, that would be your only "leg-up" to having your money returned for the diagnosis. Did you sign the work order when you dropped it off?

Did you buy your vehicle from them? If so, how long ago?

[hummer74]

Originally Posted by jdrew

As for your loaner car, MOST extended warranty programs will not pay for a loaner until a repair has been diagnosed and will be covered by them. Then and only then will they pay for one if it will be an overnight repair. Some Extended Warranty companiers still might not provide a loaner even at that point. The dealership gave you a loaner to attempt to make you happy.

You're not gonna like what I have to say and I don't mean to offend you at all, but it sounds like most of your anger should be directed to yourself and not the dealership. You should have been aware of your service contract limits and benefits when you purchased it as well as when you took it in for service.

The service writer should have explained to you that there would be a diagnostic charge for "non-covered" items when he wrote the servcie order. If he didnt, that would be your only "leg-up" to having your money returned for the diagnosis. Did you sign the work order when you dropped it off?

Did you buy your vehicle from them? If so, how long ago?

i believe it's a gm extended warranty. i didnt know all the specifics for the warranty because i bought the truck used and payed to have it transferred to my name. i guess next time, i better KNOW if something is covered under warranty. and no, they didnt explain that if they didnt find anything that i would be charged. the only thing i signed was something for the loaner car saying that i would return it 24 hours after my truck was finished.

[usetosellhummer]

1. before you complain get educated on what kind of warrenty you have
2. groaning on h2 steering is not unusal (not rack and pinion man it's a truck)
3. no obligation to give you a loaner peroid.
4. They should have cleaned up the contacts as a courtsey but if yo were a dick ???

All in all you bought a used truck and if it is not a GMPP warrenty you may not have much of a warrenty. Most are not bumper to bumper so the wind noise is your problem. This is why I NEVER buy used cars.

[jdrew]

Originally Posted by usetosellhummer

This is why I NEVER buy used cars.

Unless it's "Hummer Certified" !! Gotta love that 6/100 basic!

[jdrew]

Originally Posted by hummer74

i believe it's a gm extended warranty. i didnt know all the specifics for the warranty because i bought the truck used and payed to have it transferred to my name. i guess next time, i better KNOW if something is covered under warranty. and no, they didnt explain that if they didnt find anything that i would be charged. the only thing i signed was something for the loaner car saying that i would return it 24 hours after my truck was finished.

if it's a GMPP warranty, go here: http://www.extendedgmwarranty.com/

It will show you the coverages.

If you didnt sign a work order when you dropped your vehicle off, talk to the service manager and explain to him that you would not told there would be any charges for diagosing any problems. Also inform him that you didn't sign any work orders authorizing any charges.

I used to be a service manager at a Chev dealership. I ran into this all the time. The only way to stop it is to have service advisors educate the customers when they aren't aware of what exactly will come in the future.

Good luck!!