Service department needs people skills!!!

[H3 Hummer 64]

I bought mine at Naperville and been going there for service. So far Naperville has been great. Lucky for me I can get there in 10 min. Please keep me updated. Thanks

[ChiHummer3]

Will do! As soon as I get it back I'll let you know what their "fix" was....and if it worked!

[marin8703]

hey, i live in chicago and the only dealership i have been to so far is Woodfield Hummer. Their sales staff is pretty nice and so are the techs, but they dont always fix everything they are told to, could be because i go in with whole lists, because its a bit far i wait till i have enough stuff going wrong.

Even though they dont always get everything rite the first time, they dont give me BS like what some of you guys are saying. They do get it rite the second time around.

So if your close you might wana check them out too. The service guy seems pretty reasonable, but he did give me a lilttle BS last time, i just laughed and he kinda got the point.

anyway good luck, and its gona get cold again so get ready for all kinds of noises.

[ChiHummer3]

Unfortunately, Woodfield is further away from me than Naperville. Thanks for the suggestion though!

I'm shocked that I haven't heard back from Rizza today. It's nearing the end of the work day and I haven't even so much as gotten a phone call from them. Of course, what do I care - I'm driving a rental on their dime.

[ChiHummer3]

The saga continues.....

It got to be after 4 o'clock and I still hadn't heard back from the dealership, so I called them. Again - poor customer service!

Anyway, the service guy tells me he had to order parts, so the car won't be ready till some time tomorrow. They did, however, supposedly fix the headliner issue. He says the noise was some how connected to the seat belt retractor. ??? Ummmmmm, I'm no expert - but I don't think the seat belts retract into the roof of the car, do they??

Sounds like I'm either going to have to take it to another dealership or live with the cracking noise.

[zx1100]

I purchased mine at Naperville and was treated very well. I initially visited Woodfield but they didn't have what I wanted. I would recommend either one to buy from.

Haven't had to deal with either yet for service but only time will tell.

[Mike E]

If any of you guys in the Chicago area want to come down to NW Indiana I'll do my best to give you great service and fix your truck for you the first time. I'm a service advisor at Schepel Cadillac Hummer in Merrillville. We have 3 World Class GM Certified trained technicians. These guys know Hummers.