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#1
03-14-2007, 09:09 PM
Hummer Authority
Join Date: Apr 2006
Location: Illinois
Posts: 1,129
Re: Service department needs people skills!!!
Unfortunately, Woodfield is further away from me than Naperville. Thanks for the suggestion though!
I'm shocked that I haven't heard back from Rizza today. It's nearing the end of the work day and I haven't even so much as gotten a phone call from them. Of course, what do I care - I'm driving a rental on their dime. 
#2
03-14-2007, 10:32 PM
Hummer Authority
Join Date: Apr 2006
Location: Illinois
Posts: 1,129
Re: Service department needs people skills!!!
The saga continues.....
It got to be after 4 o'clock and I still hadn't heard back from the dealership, so I called them. Again - poor customer service!
Anyway, the service guy tells me he had to order parts, so the car won't be ready till some time tomorrow. They did, however, supposedly fix the headliner issue. He says the noise was some how connected to the seat belt retractor. ??? Ummmmmm, I'm no expert - but I don't think the seat belts retract into the roof of the car, do they??
Sounds like I'm either going to have to take it to another dealership or live with the cracking noise. 
#3
03-15-2007, 07:36 AM
Hummer Veteran
Join Date: Feb 2007
Location: Illinois
Posts: 36
Re: Service department needs people skills!!!
I purchased mine at Naperville and was treated very well. I initially visited Woodfield but they didn't have what I wanted. I would recommend either one to buy from.
Haven't had to deal with either yet for service but only time will tell.
#4
03-15-2007, 08:22 PM
Hummer Expert
Join Date: Nov 2005
Location: Northwest Indiana
Posts: 622
Re: Service department needs people skills!!!
If any of you guys in the Chicago area want to come down to NW Indiana I'll do my best to give you great service and fix your truck for you the first time. I'm a service advisor at Schepel Cadillac Hummer in Merrillville. We have 3 World Class GM Certified trained technicians. These guys know Hummers.
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2008 Hummer H3 Alpha Adventure. Graphite Gray Metallic.
#5
03-16-2007, 01:39 AM
Hummer Authority
Join Date: Mar 2006
Location: Chicago, IL
Posts: 1,086
Re: Service department needs people skills!!!
Quote:
Originally Posted by Mike E
If any of you guys in the Chicago area want to come down to NW Indiana I'll do my best to give you great service and fix your truck for you the first time. I'm a service advisor at Schepel Cadillac Hummer in Merrillville. We have 3 World Class GM Certified trained technicians. These guys know Hummers.
I may take you up on that in the near future. 
also i've been thinking about joining your club, but dont have the time now, so im hoping in the summer or fall. How many offroad trips do you guys do per year? thanks!
#6
03-16-2007, 02:30 AM
Hummer Authority
Join Date: Apr 2006
Location: Illinois
Posts: 1,129
Re: Service department needs people skills!!!
Quote:
Originally Posted by Mike E
If any of you guys in the Chicago area want to come down to NW Indiana I'll do my best to give you great service and fix your truck for you the first time. I'm a service advisor at Schepel Cadillac Hummer in Merrillville. We have 3 World Class GM Certified trained technicians. These guys know Hummers.
I will definitely take you up on that if it's not fixed this time!
Thanks!!
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