Replacement Warrenty Parts Problem

[Hummer Guy]

I'm not sure what kind of mechanism is in your DVD style headrest, but I'd imagine it is similar to the 06 factory headrests - I've got some that you could have for about 20 bucks...(shipped)...not sure if they'd work or not, though. Which factory DVDs? where is the DVD player? The factory has used several different kinds...

[MattRoberts123]

I am guessing you have a visualogic headrest system... you can actually fix this yourself pretty easy...

go on ebay / junk yard, etc... get just a standard 06 chevy headrest


take your headrest out of the car.. use a small flat head screw driver and pry the screen out of the headrest...

remove the few screws in there, then take the leather cover off the headrest.

there is a little plastic assembly in there that allows for the racheting motion.

swap the racheting parts from the other headrest, reassemble, and you are good to go..

or you could just always call visualogic direct and order the blank headrest without the screen, swap your screen into the new unit, and then be set.

hope this helps

[NCBound]

Just got a call from Hall. Said the headrest was at their wharehouse, should be at Hall Hummer dealer first of next week. They did try the non DVD headrest trick, however the non DVD units ratchet system was still different. I can't say that Hall hasn't tried to help, but its just been a long process for something I would of thought would be a quick fix. Will keep this updated as progress is made I hope. Thanks for the ideas, just hope we don't have this problem any more.

[RandyP]

Dealing with Hall is your first problem....Try another dealer

[KenP]

I've never had a problem with Hall.

Why don't you contact "agrv8r", Chuck, and tell him your problems and that you're a member on Elcova. I bet he does his best to fix you right up.

[NCBound]

Thanks Ken,

I made sure that Chuck knew I was a member of Elcova as well as anyone else I delt with. I guess I am remiss in keeping this thread updated. The part was finally repaired and the general manager made sure that the tech came to my home in NC and performed the repair. (I had taken the H2 to Hall 5 times for the same problem and still didn't have the correct part). Anyway GM sent me a service letter as well for our troubles. I know Hall did everything in their power to resolve the issue, but after 5 trips there and still had the wrong parts, I had had enough. Thanks for reminding me about this thread so I could post the last update Ken.

Ncbound