ONSTAR ISSUE

[subunix]

Hate to hear it, Ive never had to use onstar in that way. You might have just gotten that operator on a bad day, if it happens again then I might think more about it

[bonzaiii]

Sounds like he could have been more helpful, maybe suggested you check if it was fully in park. At the same time I can see why he would not send someone out on there dime. if the car was drivable but was just an inconvience to you to take it to the dealer then I think it would be your responsibility to have it towed to the dealer or call someone out to repair it.

[nychot]

Originally Posted by bonzaiii

Sounds like he could have been more helpful, maybe suggested you check if it was fully in park. At the same time I can see why he would not send someone out on there dime. if the car was drivable but was just an inconvience to you to take it to the dealer then I think it would be your responsibility to have it towed to the dealer or call someone out to repair it.

their dime? hey, don't you think WE'RE paying for onstar in one way or another. It's not HIS dome, it's MY dime.

These companies, that have these tremendous call centers to resolve customer service issues are all the same.
They pay a wage that allows their emplyees to make ends meet, but really do you think the person on the other end gives a damn about the customer?
I don't.
I think that in some cases, you get what you pay for when it comes to employees. Most folks work becasue they must, not because they want to. and further, most folks work at jobs they don't like. It is reflected in their performance.

I'm unhappy to hear about the lack of Onstar's customer service, but am not too suprised.

[tower]

I am surprised. I have had only good experiences with Onstar (when their signal could reach me). I once had a flat which (because of physical limitations) I could not change by myself. I am a preferred customer with AAA supposedly entitling me to faster response time) so I called them and then Onstar. The Onstar guy showed up first, so I cancelled the AAA call. The Onstar kid got me rolling in about 5 minutes. Onstar did have a hard time hitting my vehicle in Yosemite valley in the analog days.

[bonzaiii]

Originally Posted by nychot

their dime? hey, don't you think WE'RE paying for onstar in one way or another. It's not HIS dome, it's MY dime.

oops my bad, next time I'm in bed and to sleepy to go out I'll just call Onstar and have them pick up the car to have the oil changed, wonder if they'll stop on the way and pick up some pizza

Come on you said yourself the car was drivable, you COULD take it to the dealer but it wasn't convienient, so you want them to send someone out to do it for you. Where should they draw the line ?

[wpage]

Just re-upped my onstar for my 3rd year. Its been great for me. Just saw something on the news where law enforcement is trying to partner with GM onstar with a plan. If some thug steals my rig they call onstar and they shut it down from the onstar center!
The other thing I like is the cell phone reception is superior to my motorola. And its hands free is legal here. Plus the call center agents are always perky and
extremely courteous in my experience.

[tower]

Originally Posted by bonzaiii

oops my bad, next time I'm in bed and to sleepy to go out I'll just call Onstar and have them pick up the car to have the oil changed, wonder if they'll stop on the way and pick up some pizza Where should they draw the line ?

They should draw the line at meat pizzas. But they should deliver veggie pizzas. Especially ones with a lot of garlic.