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Go Back   Hummer Forums by Elcova > Hummer H3 Discussion Forums > General H3 Discussion

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  #1  
Old 10-06-2007, 02:17 AM
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Default Re: Brand new with a dented roof

I don?t think I would really classify these things as dents, it?s
more like a distortion or warpage of the panels.

Same for the door things I mentioned earlier..

At any rate??

They are located above and behind the driver side / rear passengers head,
flowing inwards towards the center of the vehicle.

It will be a shallow indentation about the size of a paper plate,
with no sharp edges or creases. On my 2 black H3's it's been pretty easy to spot,
Not sure about the lighter colors. Look from the front towards the rear
at an angle. If it's there, you will see it regardless of which step you are
standing on (DS vs. PS).

My salesman, service manager and the accessories manager have
seen 'em....but only after I pointed them out. They have had no
input regarding any possible causes....But then again, there is really
isn?t much they can say other than to agree it's a manufacturing
defect. I?m just glad I was finally able to show them in person?.

Before?. I got banned from the lot as some crazy @ss redneck.

I wonder if there is a structural support under that particular spot on
the roof with some sort of tack weld between it and the roof panel?

I will be taking mine to the body shop Monday for some UNRELATED
paint work?..I?ll ask those guys if they have any idea what?s
going on.
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  #2  
Old 10-06-2007, 02:36 AM
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Default Re: Brand new with a dented roof

Pics or ban.
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  #3  
Old 10-06-2007, 02:57 AM
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Default Re: Brand new with a dented roof

I've tried that before with limited success.....

Cheap camera + black truck = sucky pics

That's why I was glad the guys at the dealership saw it.

They were the first one's to call bull**** on me...right Hummer Guy?

Maybe I can lay a straight edge across it and shoot the gap.

We?ll see what comes out.

As for the ban threat.....

Cool, that would give me something new to put in my tag line.
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  #4  
Old 10-08-2007, 05:47 AM
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Default Re: Brand new with a dented roof

Quote:
Originally Posted by Gunner_45

That's why I was glad the guys at the dealership saw it.

They were the first one's to call bull**** on me...right Hummer Guy?


We're just so used to it w/ you...

I've seen the weird issue on the roof before, and it's relatively minor - most complaints actually come from the 'factory dented doors' (just do a search)...

The dent Gunner is talking about is hard to see even if you're looking for it, but in certain light and w/ certain colors is more obvious.

Those pics look BAD though - I'm not sure how a dealer could say that 95% of vehicles come like that - is there another dealer in your area? Although, the other dealer will say it's just damage, not from the factory, and not under warranty. How long did you have it before you noticed?
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  #5  
Old 10-08-2007, 08:06 AM
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Default Re: Brand new with a dented roof

That's bullsh!t! Tell them that you will sue them if they don't make it right. That looks like the service manager sat his fat ass on top of your truck. Ask for a phone number for the GM Zone Manager and send him your pix. Don't back down 'cause those motherfukkers will try to wear you down, it's cheaper for them.
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  #6  
Old 10-08-2007, 08:37 AM
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Default Re: Brand new with a dented roof

I honestly think if you take your vehicle down to the dealer and show the HMFIC what the problem is exactly...and remind them them that they need to make things right...they'll will!
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Old 10-08-2007, 12:51 PM
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Default Re: Brand new with a dented roof

What's the HMFIC?
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  #8  
Old 10-08-2007, 12:53 PM
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Default Re: Brand new with a dented roof

The most annoying thing is that GM/Hummer customer support is backing the dealership just on their word that it's a common 'warp' from the factory. I wish I had an email address to attach those pictures...i'm sure that would change their minds!

Last edited by MrInfoSys : 10-08-2007 at 10:32 PM.
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  #9  
Old 10-08-2007, 12:52 PM
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Default Re: Brand new with a dented roof

I picked it up on a friday afternoon and noticed the dent on Saturday AM. I called my sales person immediatly and was told about the whole 'warpage' thing.
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  #10  
Old 10-06-2007, 04:25 AM
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Default Re: Brand new with a dented roof

Quote:
Originally Posted by DennisAJC
Pics or ban.
Haven't had a chance to take pics yet. When I leave there is dew on the cars and when I get back it's getting dark. Tomorrow is saturday but I leave early...hopefully I'll have them by the afternoon....ban...geesh!
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  #11  
Old 10-06-2007, 09:10 PM
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Default Re: Brand new with a dented roof

Here are the pictures of the dent....
Attached Images
File Type: jpg DSC01187.JPG (285.8 KB, 383 views)
File Type: jpg DSC01188.JPG (247.7 KB, 371 views)
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  #12  
Old 10-07-2007, 04:17 AM
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Default Re: Brand new with a dented roof

Quote:
Originally Posted by MrInfoSys
Here are the pictures of the dent....

really weird bump... hard to believe that dealer ignores that; this is expensive vehicle and they shoud definitely care
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  #13  
Old 10-07-2007, 04:23 AM
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Default Re: Brand new with a dented roof

Dude, looks like a dent.

I'd tell that general manager that you want them to have it repaired, you know, like at dent wizard. I'd also remind them that you'll feel pretty screwed if they don't make it right. I seriously doubt that a couple of hundred dollars out of their pocket is worth not having you as a future customer.

Our Excursion had a leaking/chaffed coolant line that was going to cost 1200 bucks. It wasn't covered under the so-called bumper-to-bumper warranty. The general manager handed me the phone and after 1 call to Ford customer service reminding them that they installed the coolant lines and I wasn't happy. Well, Ford bellied up to the bar and paid it in order to keep me as a future customer.

Anyways, that's just my opinion. Don't let them screw you...you work hard for your money. Bad PR is bad for business and every business major knows it.

If the gen/man tries the "whole fleet has the same problem" garbage aks him if it's ok for you to go out and count all of the H3's with basketball dents on their roofs. Don't forget that your time is worth something also. Back and forth to the dealer. I'd remind them that I was starting to feel really Pi$$ed off as a customer.

I honestly think they'll make it right for you...if you insist that they do.
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Last edited by Big Dad : 10-07-2007 at 04:27 AM.
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  #14  
Old 10-07-2007, 05:15 AM
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Default Re: Brand new with a dented roof

Holy Crap ! ! !

I've never seen one that bad before.....That looks like an honest to God dent..... Not some weenie ass warpage like I'm talking about...
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  #15  
Old 10-08-2007, 01:52 PM
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Default Re: Brand new with a dented roof

Quote:
Originally Posted by Gunner_45
I don?t think I would really classify these things as dents, it?s
more like a distortion or warpage of the panels.

Same for the door things I mentioned earlier..

At any rate??

They are located above and behind the driver side / rear passengers head,
flowing inwards towards the center of the vehicle.

It will be a shallow indentation about the size of a paper plate,
with no sharp edges or creases. On my 2 black H3's it's been pretty easy to spot,
Not sure about the lighter colors. Look from the front towards the rear
at an angle. If it's there, you will see it regardless of which step you are
standing on (DS vs. PS).

I noticed it on my '06, immediately, as well as the door creases. I looked very closely at both issues, and found that they were not dented, but the way the metal was pressed out during manufacture.

I see your red H3, and it does look like a dent, but looking at my H3, out of my upstairs window, I see the same thing in the same place. I know it isn't dented, but from a certain view at a certain angle, it looks terrible.

I never thought much about these issues, until I read this thread, so figured I'd chime in and let you know you're not alone.
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