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10-08-2007, 05:47 AM
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Hummer Authority
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Join Date: May 2005
Location: Texas
Posts: 1,304
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Re: Brand new with a dented roof
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Originally Posted by Gunner_45
That's why I was glad the guys at the dealership saw it.
They were the first one's to call bull**** on me...right Hummer Guy?
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We're just so used to it w/ you...  
I've seen the weird issue on the roof before, and it's relatively minor - most complaints actually come from the 'factory dented doors' (just do a search)...
The dent Gunner is talking about is hard to see even if you're looking for it, but in certain light and w/ certain colors is more obvious.
Those pics look BAD though - I'm not sure how a dealer could say that 95% of vehicles come like that - is there another dealer in your area? Although, the other dealer will say it's just damage, not from the factory, and not under warranty. How long did you have it before you noticed? |
10-08-2007, 08:06 AM
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Banned
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Join Date: Feb 2005
Location: Westwwod, CA.
Posts: 2,501
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Re: Brand new with a dented roof
That's bullsh!t! Tell them that you will sue them if they don't make it right. That looks like the service manager sat his fat ass on top of your truck. Ask for a phone number for the GM Zone Manager and send him your pix. Don't back down 'cause those motherfukkers will try to wear you down, it's cheaper for them.
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10-08-2007, 08:37 AM
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Hummer Guru
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Join Date: Sep 2007
Location: In my prime....
Posts: 2,549
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Re: Brand new with a dented roof
I honestly think if you take your vehicle down to the dealer and show the HMFIC what the problem is exactly...and remind them them that they need to make things right...they'll will!
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Alaska...If it's brown it's down!
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10-08-2007, 12:51 PM
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Elcova Rookie
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Join Date: Oct 2007
Location: Baltimore
Posts: 8
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Re: Brand new with a dented roof
What's the HMFIC?
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10-08-2007, 02:08 PM
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Hummer Professional
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Join Date: Mar 2003
Location: N.CENTRAL OHIO
Posts: 474
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Re: Brand new with a dented roof
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Originally Posted by MrInfoSys
What's the HMFIC?
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head mother f***** in charge 
__________________
07 White H3 Adventure w/ some black stuff
04.5 GMC D/A CC SLT LB EFI LIVE tuned
98 ZR-2 Blazer
Ex H2&3 owner
My hiking boots and canoe paddle have more miles than most 'offroad' vehicles, over 350 in last year.
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10-08-2007, 03:53 PM
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Hummer Guru
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Join Date: Sep 2007
Location: In my prime....
Posts: 2,549
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Re: Brand new with a dented roof
What he said!
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Alaska...If it's brown it's down!
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10-08-2007, 04:54 PM
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Banned
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Join Date: Feb 2005
Location: Westwwod, CA.
Posts: 2,501
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Re: Brand new with a dented roof
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Originally Posted by MrInfoSys
What's the HMFIC?
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A term so non-specific as to be of no real help. Get contact info for the GM Zone Manager from the dealer. That is whom you need! |
10-09-2007, 01:12 AM
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Hummer Guru
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Join Date: Sep 2007
Location: In my prime....
Posts: 2,549
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Re: Brand new with a dented roof
Non specific...no real help...I like that! Either way, let us know if you gave the general manager a chance to solve the problem or if you went over his head. I'm really interested in the dynamics behind getting your $hit fixed.
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Alaska...If it's brown it's down!
Last edited by Big Dad : 10-09-2007 at 03:29 AM.
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10-09-2007, 02:35 AM
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Hummer Guru
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Join Date: Dec 2006
Posts: 2,195
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Re: Brand new with a dented roof
Are you sure the owner of the prius thats parked next to you didnt do it?
__________________
2003 H1 HMCS: Ocean Blue Metallic, Grey Leather Interior
2010 H3 Alpha: Canyon Metallic, Cashmere Interior
2017 VW Jetta S
2012 Cessna 182T Skylane
used to have: 2007 base H3 Slate Blue
/''T''|[___|___]
[---T--L -OlllllllO-]
()_)"""()_)/"**"\)_)
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10-10-2007, 04:15 AM
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Banned
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Join Date: Feb 2005
Location: Westwwod, CA.
Posts: 2,501
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Re: Brand new with a dented roof
Quote:
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Originally Posted by Big Dad
Non specific...no real help...I like that! Either way, let us know if you gave the general manager a chance to solve the problem or if you went over his head. I'm really interested in the dynamics behind getting your $hit fixed.
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Sorry, Big Daddy. It just seemed that part of the issue is knowing who he needs to contact and that telling him to say whatever to the HMFIC didn't exactly direct him to anyone in particular. Enjoy your Scotch (single malt?) |
10-08-2007, 12:53 PM
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Elcova Rookie
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Join Date: Oct 2007
Location: Baltimore
Posts: 8
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Re: Brand new with a dented roof
The most annoying thing is that GM/Hummer customer support is backing the dealership just on their word that it's a common 'warp' from the factory. I wish I had an email address to attach those pictures...i'm sure that would change their minds!
Last edited by MrInfoSys : 10-08-2007 at 10:32 PM.
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10-08-2007, 12:52 PM
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Elcova Rookie
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Join Date: Oct 2007
Location: Baltimore
Posts: 8
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Re: Brand new with a dented roof
I picked it up on a friday afternoon and noticed the dent on Saturday AM. I called my sales person immediatly and was told about the whole 'warpage' thing.
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