Is this unreasonable, or am I just being whiny?

[H2Much]

Take it somewhere else man, that is BS. You need to think past the job you are having them do now and think about the warranties on the work. If it is taking this long now and the service sucks that bad, just think if anything has to be adjusted after the fact or anything they need to end up warrantying on their work. Just saying, it is not uncommon for mechs to F--- up on Hummers and their work since they never work on them, guaranteed something won't be right when they give it back to you.

Just my two bits and my experience

[VegasGuy]

I am curious just what you guys expect the shop to do when the lift mfr failed to ship the lift? Cuss at the lift mfr on the phone, threaten bodily injury, make the lift and parts themselves?

Frankly, I would have told the shop to call me when the lift arrived and they had all the parts to do the job so we could schedule a time to bring it in. I call it planning ahead.

I give the shop credit for providing a loner vehicle the whole time.

[devilsfan]

Originally Posted by VegasGuy

Frankly, I would have told the shop to call me when the lift arrived and they had all the parts to do the job so we could schedule a time to bring it in. I call it planning ahead.

I give the shop credit for providing a loner vehicle the whole time.

We were out of town on vacation the first week it was in the shop. That's why I dropped it off when I did, put my money down when I did, he got the order in when he did (ie, planning ahead) - I dropped it off on our way down the shore, and it was to be finished when we returned to town. The lift was supposed to be there the day I dropped it off. When I called on our way home, that's the first time I had heard that the kit wasn't even IN yet, the shop owner told me he'd check on tracking. If it wasn't shipped, he'd have no tracking number yet, so I don't know where that was coming from. It sounded, to me, like the box was in transit and was supposed to arrive any day now, so I let it go. At the time, it was a week behind schedule and wasn't a huge deal. I do agree tho - the major delay wasn't his fault. And he did offer to let me come pick the truck up in the meantime, but this was on that Friday and the lift was supposedly coming in the following Wednesday. Not worth it to me to drag 2 little kids out, interrupt hubby's work to find a meetup time at the loaner car place, and a 2 hour round trip just to do it all again a few days later. Of course, it didn't turn out to be "a few days later." Couldn't exactly predict that.

I am extremely grateful for the loaner, but it's not exactly "free" yet. It's through Enterprise, and I'm getting a $200 charge out of my checking account every 2 weeks. It WILL be taken off my final bill for my truck, but in the meantime, I'm still paying.

[VegasGuy]

I completely understand why you dropped it off with a certain degree of expectation of the job going as expected. All I am saying is my frustration would be directed at the mfr, not the shop. Sounds like the shop stepped up to the plate and attempted to make a reasonable effort to resolve the issue.

[devilsfan]

Did get another update today (the owner is at his ILs house, still on vacation but is essentially running the shop from afar). Turns out he has never put a lift on a truck that has already been lifted, and it seems to be one of the reasons we're hitting so many snags. Fabtech cuts into the front diff during installation, Bulletproof doesn't and the modified diff interferes with steering on the new lift. Of course. So now work is stalled until he can find a new front diff, which is on backorder with Hummer, so he has a list of 10-15 dealers to call, but they might not want to sell since it's a backorder part. Ay yi yi.

Actually worked out this time, since my schedule this week and next are crappy and I couldn't get out to the shop to pick up the truck anyway.

[twinmill28]

Send Zach a PM and see if he can help locate the diff (he's on this forum). He's kinda resourceful and might be able to pull a rabbit out of the hat.
Good luck with this---but what in the world would make you want to lift the deuce that tall? Other than the obvious that it's really cool, it's pretty impractical, but don't let me slow you down!

[devilsfan]

Why lift it? Because I can and I want to.

I originally wanted a 12" lift when I first got the truck, I have always loved lifted trucks and wanted one big-ass monster truck. Hubby said no way, can't get a baby in a carseat in and out of a lift that big. So I compromised with a 6". But every time I was stopped at a light and the truck next to me was bigger, I regretted only getting the 6" lift. And I'm in Texas, so it actually happens quite often.

Kids are 4 and 7 now and know how to climb. So I'm getting a bigger lift. I'm not going to be some 80 yr old woman who regrets never having gone for her dream truck when she had the chance. You only live once, I have the funds, so I'm going to make this one heck of a truck.