If your fob is lost, you'll sob over cost
Posted 4/4/2006 10:31 PM
By Chris Woodyard, USA TODAY
LOS ANGELES — Replacing a car key used to be as simple as visiting a locksmith or car dealer and plunking down a few dollars.
But when Tim Anderson lost the keyless key that allows him to start his Toyota Prius, it cost him about $800.
He considers himself lucky. The tab could have topped $1,000.
Anderson, 41, of Los Angeles, experienced the downside of one of the technological wonders of today's automotive world — newfangled keys and fobs packed with remote-control features.
"It's a trade-off," says Phil Reed, consumer advice editor for car-buying site Edmunds.com. "The high-tech keys do offer an advantage over the old." The new keys aren't just more expensive because of the convenience features.
"The key is no longer a key. It is a high-tech device that accomplishes more than a key ever did," he says. But if they are lost, he notes, owners face a big expense.
Car buyers accustomed to keys and fobs that just unlock doors, open trunks or activate the car alarm may not even be aware that the new keys are better at anti-theft protection. The keys communicate electronically with the car's engine computer in a unique code that can't be duplicated.
The new keys are also a leap forward in convenience. Keys on the Mercedes SL and CLK convertibles, for example, allow drivers to lower the car's top from afar.
The new key on the Volvo S80 sedan will tell a driver, from a distance, whether a car is locked or unlocked or whether the alarm is activated. There's even a sensor in the car that lets the driver know, via the key, if someone is inside.
General Motors is working on a similar two-way system, expected to become available later this year as a dealer-installed option, says Fred Huntzicker, manager of advanced architecture at GM.
Automakers are now gradually going keyless. Several Toyota and Lexus models, including the Prius, offer keys that allow drivers to start cars or open doors without taking the key from their pocket or purse.
And that's where some drivers are getting into trouble — or making sure they keep their backups handy.
"It became a big deal to get another key," says Omo Clement, 43, a marketing manager from San Diego who lost the spare for his Lexus LS400, which has a keyless system.
He says he was warned that if he lost both keys, he would have to buy a new engine computer for up to $1,500.
Anderson, a pharmaceutical researcher, found out the hard way.
He says he bought his Prius in December. Within a week he had lost one of the two keys that came with the car. He bought a replacement but didn't get it programmed.
Leaving on a business trip to San Francisco a month ago, he used valet parking at an off-airport site in Los Angeles. When he returned, he drove off without realizing the parking attendant had put his key fob on the windshield. It was close enough to the ignition to allow the car to start, but it was lost on the way to his next destination, a restaurant.
Lacking a second key, Anderson had the Prius towed to a dealer. The service specialists told him that without either key, they would need to install a new engine computer. But he was lucky. Technicians found a way to simply program his new spare key.
All told, he says, the experience, including buying yet another key and having it programmed, cost him about $800. He has since rigged his Prius so that it won't start unless the key is inserted into the ignition.
"All of the universe conspired to help me lose the keys," he says. "It was a comedy of errors."
The new keys are turning locksmiths into computer technicians.
Charles Eastwood, who operates Locksmith Charley in Phoenix, is developing something of a specialty in finding ways of creating duplicates for high-tech keys.
He says he can get engine computers to accept new keys for about $225.
On one recent day alone, he says, he received the engine computer module from a Lexus owner in Florida. Another Lexus owner drove his car over from Huntington Beach, Calif. In both cases, he says, he was able to provide them with new keys.
"I'm making a pile of money on them," he says.
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