Rear Axle Replacement Today

[richk]

Update since my last post above: After 2 weeks of my repeated phone calls I finally got to speak with a GM regional manager on Monday. The conversation with him was tense. I told him that my H3 was a lemon and I wanted a new one. Thru the entire talk all he kept saying was "GM will stand behind their warranty and fix your H3". He said that he had no authority to authorize anything other than for me to continue bringing in the H3 for repairs. We went round and round for several mintues with me yelling and getting nowhere. This guy was not about to offer me any solutions. Finally I suggested that I would like to try having the service dept at White's Mountain in Casper, WY, where I bought my H3, fix the problems. (I live in Denver and MedVed has been trying to fix my H3 for months). The guy immediately said "I can authorize that, GM will pay the cost of getting your H3 to Casper and provide you with a rental/loaner". Well at least that was something.

I have been dealing with my salesman in Casper and their general manager who have been very accomodating and understanding. Today White's Mountain sent one of their drivers to my office with a loaner H3 on a flat-bed and took mine back for repair. I can only hope that the tech's up there can figure out what is wrong. Otherwise I am just going to continue building my paper trail of repair tickets. The regional manager said I would have to speak with GM's legal dept for any remedies other than repairs. He did say several times "GM will compensate you for all your trouble". I don't know what that means, perhaps money, extended warranty, we'll see. My trouble has not ended so it's not appropriate for me to settle up yet...

The saga still continues, meanwhile I am driving a yellow H3. By the way, this one has the same gas pedal vibrations as mine. That is very dissaponting because it seems to indicate that its normal.