I hate XM

[Scouts Out]

I just wrote this to XM about trying to renew my XM:

I have just lost 2 hours of my life I will never get back because I stupidly re-newed my XM account. I spent over 45 minutes on hold waiting to talk to a person. Once I got in touch of an account person she tried to tell me I owed 2 months of fees for services. I explained my ex wife had bought me the subscription along with one for her and it was a one year subsription, and when it expired, how would I owe money. She tried to tell me I had to pay the outstanding debt before I could renew both accounts. I tried to explain that I needed the accounts seperated and I would like to create a new account with just my radio on. She insisted I needed to pay both and only when I told her I would be changing to Sirius did she say she could change the account. I tried then to utilize an discount code I had to activate my account. She told me the code was not allowed to be used by a current subscirber and woud not let me apply it to my account. Once I started to just complete my new account hoping to be able to apply the discount later I realized her grasp of english was less than perfect. Total time to renew my account 2 HOURS and 10 MINUTES. I find this totally unacceptable and horrible customer service. I hope to find that I can have my discount code retro activily applied to my account. Please, I like the XM radio and realize that you were bought by sirius but please please please improve your service before you drive everyone away.

I would like to just once talk to Dell or XM service with out trying to learn Indian