ATTN: H3 Brand Quality Manager

[Alan06SUT]

Originally Posted by HummBebe

And that's exactly the point. At what point do we as consumers, beyond that, enthusiasts, get considered for the amount and level of inconvenience and DANGER of being stranded far from help, food water, shelter, etc????
Been there, done that X2. Not willing to do it again.

I agree they should put in the cast iron case.

And please don't take this the wrong way.... I heart beebee and all you've done for the trails and hummers, but as for the part eluding that the differential put you in danger far from help, I just cant see that as a valid point to your argument.

We all make decisions to go offroading and we put ourselves in the above mentioned dangers. I think that you should leave that point out of your argument to hummer and just stick with the reliability and excessive falure rates so they can't try to discredit you on that one point and therefore not pay attention to your very valid argument. Wheeling is risky and obviously you guys were prepared and had a back up plan to get out of there, etc. I/ we here know you are more than responsible and prepared wheeler.

I am just bringing this up an an editing thing so they can't put any bullets into your letter.

Good luck with the whole warranty thing, don't forget how much you love your hummer and your hummer family in stressful times! I am optomistic that they will take care of it for you, you may have to rattle some cages though. Take care.

[justforfun]

Good letter Beebs...

With regards to tires, mods etc - mine is standard base model running 32" tires and my front diff went on me around 3mths ago - my car was in the dealer for 4 WEEKS as no parts in the Middle East and according to Service Manager - GM U.S.A had none in stock either... WTF?

As a result of the dealer trying to use the original casing - the car has now been in the dealer for 3 weeks, and I don't expect to get it back for another 2-3 weeks while they wait for a complete new diff assembly including the casing.

So... apart from the fact the diff's are a known problem, it's obviously considered okay for a customer to be without a car purchased new from the company for over 2 MONTHS due entirely to the front diff?

Yeah, my dealer screwed up, but if the diff was good in the first place it wouldn't have happened.

I really do hope someone in GM takes notice... otherwise, they'll lose sales for those that are gonna buy a car for use off-road and do a bit of research first!!

Cheers
JFF

[3Hummer]

snap, justforfun, that does not sound fun haha. They havent given you an update on how much longer for the diff? You should ask them to get you the cast iron one that is in the H3 Alpha. And meanwhile while they have your H3 did they at least give you a loaner h3 to drive for the time being?

[justforfun]

Originally Posted by 3Hummer

snap, justforfun, that does not sound fun haha. They havent given you an update on how much longer for the diff? You should ask them to get you the cast iron one that is in the H3 Alpha. And meanwhile while they have your H3 did they at least give you a loaner h3 to drive for the time being?

Yep got a loaner H3 - slate blue - from them (after getting the dealer GM involved!)... we had an event planned when mine was "supposed" to be returned.... told them exactly what I was doing with it too... and to be fair, they didn't seem fazed! This is it below:



As for updates, they do keep me informed - service staff are excellent, but the workshop?

Contacted them today to see if they can get a cast iron one out here... took a bit of explaining as they didn't know much about it, but will see what happens... suffice to say, I aint gonna hold my breath!!!

JFF