Is this unreasonable, or am I just being whiny?

[HummerJim]

You're more patient than I am. I would have raised holy hell by now. There's always a negative letter to the BBB and even with just the threat most shops will go out of their way to make you #1.

[Stellar]

I'd be pissed as hell. That's really ridiculous. Gears and brakes should take a day. Lift kit and shocks 2-3 days tops. Wheels and tires, side steps, and exhaust should be about an hour each. If it were me I'd take my parts and business somewhere else, no updates at certain points is poor customer service, you're paying a ****load of money for upgrades, they can at least keep you informed.

[guruerror]

In a previous post/thread I thought you mentioned that the shop you chose was primarily a Jeep shop...if that's the case, they prolly lost a good week's worth of tool time just staring at your rig admiring the sheer awesomeness of its brutish stylings; then they prolly called all their friends and family to come over and take pictures with it, sit in the drivers seat, blow the horn, etc.

Since then, they've no doubt been working day and night to reverse engineer its superior, manly, off-roady stylings and underpinnings for later application on some poser's JK Wrangler.

[devilsfan]

Originally Posted by guruerror

In a previous post/thread I thought you mentioned that the shop you chose was primarily a Jeep shop...if that's the case, they prolly lost a good week's worth of tool time just staring at your rig admiring the sheer awesomeness of its brutish stylings; then they prolly called all their friends and family to come over and take pictures with it, sit in the drivers seat, blow the horn, etc.

They work on FJs as well, so you are most likely 100% correct. For some reason, people don't mess with their H2s down here. 99% I've seen are stock. One other shop in town has done a few H2s, but they also wanted $6K more for the same work, and I've heard complaints about sloppy work on some of their show trucks. So I thought I was doing good by going with the shop with the quality reputation.

Owner gets back into town on Thursday, I will start making a pest of myself then. I don't want to be a doormat, but I also don't want a rush job where parts are forgotten because they're trying to get it out the door under threat of a lawsuit. Or pee on my bumper because I'm being a b*tch.

[H2Much]

Take it somewhere else man, that is BS. You need to think past the job you are having them do now and think about the warranties on the work. If it is taking this long now and the service sucks that bad, just think if anything has to be adjusted after the fact or anything they need to end up warrantying on their work. Just saying, it is not uncommon for mechs to F--- up on Hummers and their work since they never work on them, guaranteed something won't be right when they give it back to you.

Just my two bits and my experience

[VegasGuy]

I am curious just what you guys expect the shop to do when the lift mfr failed to ship the lift? Cuss at the lift mfr on the phone, threaten bodily injury, make the lift and parts themselves?

Frankly, I would have told the shop to call me when the lift arrived and they had all the parts to do the job so we could schedule a time to bring it in. I call it planning ahead.

I give the shop credit for providing a loner vehicle the whole time.

[devilsfan]

Originally Posted by VegasGuy

Frankly, I would have told the shop to call me when the lift arrived and they had all the parts to do the job so we could schedule a time to bring it in. I call it planning ahead.

I give the shop credit for providing a loner vehicle the whole time.

We were out of town on vacation the first week it was in the shop. That's why I dropped it off when I did, put my money down when I did, he got the order in when he did (ie, planning ahead) - I dropped it off on our way down the shore, and it was to be finished when we returned to town. The lift was supposed to be there the day I dropped it off. When I called on our way home, that's the first time I had heard that the kit wasn't even IN yet, the shop owner told me he'd check on tracking. If it wasn't shipped, he'd have no tracking number yet, so I don't know where that was coming from. It sounded, to me, like the box was in transit and was supposed to arrive any day now, so I let it go. At the time, it was a week behind schedule and wasn't a huge deal. I do agree tho - the major delay wasn't his fault. And he did offer to let me come pick the truck up in the meantime, but this was on that Friday and the lift was supposedly coming in the following Wednesday. Not worth it to me to drag 2 little kids out, interrupt hubby's work to find a meetup time at the loaner car place, and a 2 hour round trip just to do it all again a few days later. Of course, it didn't turn out to be "a few days later." Couldn't exactly predict that.

I am extremely grateful for the loaner, but it's not exactly "free" yet. It's through Enterprise, and I'm getting a $200 charge out of my checking account every 2 weeks. It WILL be taken off my final bill for my truck, but in the meantime, I'm still paying.